Lake Michigan Insurance Agency Administrative Assistant

General Information 

Primary Location: Lake Michigan Insurance Agency: 5550 Cascade Rd., Grand Rapids, MI 49546

Employee Status: Full-Time

Workplace Type:  Fully In Person

Who we are:

At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.

About this position: 

Lake Michigan Insurance Agency (LMIA), owned by Lake Michigan Credit Union, is seeking a professional and customer-focused Administrative Assistant to join our team. This role serves as the first point of contact for clients and visitors, playing a key part in delivering a welcoming and efficient experience while supporting daily agency operations. If you are organized, detail-oriented, and enjoy interacting with people, this is a great opportunity to grow within a collaborative and service-driven environment.

What you’ll do: 

• Serve as the first point of contact for clients and visitors—both in person and over the phone—ensuring a professional and welcoming experience

• Answer incoming calls, route inquiries to the appropriate team members, and take accurate messages when needed

• Greet clients, assess their needs, and connect them with the appropriate staff for assistance

• Perform a variety of administrative and clerical duties, including: Maintaining records, files and reports; Data entry and document management; General office support tasks

• Support departmental overflow needs and assist team members as workload demands allow.

• Actively monitor and process personal insurance referrals from branches and internal channels, ensuring timely follow-up

• Maintain confidentiality and accuracy in all interactions and documentation

• Adhere to and champion our core values of curious minds, collaborative hearts, and continuous excellence

• Adhere to all applicable federal and state laws, regulations, and guidance; comply with LMCU policies and procedures; complete required training

What you’ll bring:

• 1–3 years of administrative, customer service, or related experience
• High school diploma or equivalent required
• Strong interpersonal and communication skills with a courteous and professional demeanor
• Excellent organizational skills and attention to detail
• Ability to manage multiple tasks and prioritize effectively
• Comfortable interacting with clients, team members, and external partners
• Reliable, adaptable, and willing to support team needs as they arise
• Proficiency in standard office software and systems (e.g., Microsoft Office)
• Experience in an insurance or financial services environment is a plus.

What you’ll get:

• All Employees: weekly pay and retirement savings options.

• Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.

• To see a full list of our benefit offerings, check out this helpful guide!

Have additional questions about the role? Email the Talent Acquisition Team at: Careers@lmcu.org. 

If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to P.O. Box 2848, Grand Rapids, MI 49501-2848.

LMCU is an Equal Opportunity Employer