Palliative Care Manager

Palliative Care Manager (LMSW)  Full-Time | Grand Rapids, MI and Surrounding Areas

At Emmanuel Hospice, we understand the role that palliative care can offer in our community and we are excited to bring this service to life alongside our core hospice services. This role offers the rare opportunity to be a cornerstone in launching Emmanuel Hospice’s new palliative care program, shaping its vision, structure, and long term impact. As a key leader, you will guide the development of innovative care models that will meaningfully support patients who are facing serious illness and their families. Your expertise will directly influence how the program grows, evolves, and becomes an essential part of the Emmanuel Hospice continuum of care.

Reporting directly to the CEO, the Palliative Care Manager ensures the program reflects excellence, regulatory compliance, and the mission to support patients and families with serious illness.

This full-time, Salaried position offers a dynamic and rewarding experience for a social worker who thrives in diverse environments and enjoy being part of a collaborative, mission-driven team.

Key Responsibilities:

• Lead all program startup activities, including workflows, policies, and operational design 
• Manage program budget, financial performance, billing processes, and revenue cycle 
• Supervise and support palliative care staff in collaboration with the Medical Director 
• Oversee compliance with Medicare, Medicaid, commercial payers, and accreditation standards 
• Support provider credentialing and payer contracting 
• Ensure efficient scheduling, referrals, documentation, and care transitions 
• Drive program growth, customer service, and performance improvement 
• Deliver social work services during startupandas needed 
• Participate in the ManagerOnCallRotationfor hospice services
• Travel within the service area to patient homes and healthcare facilities

Qualifications:

• Master's degree in social workrequired; hospice or palliative care related leadership experience preferred.  
• Prior program development experience preferred
• Experience in Electronic Medical Records and Microsoft Office products is required
• Strong interpersonal, communication, and leadership skillswith a demonstrated ability tocollaborate effectively across disciplines, and guide teams through periods of growth and change.

Benefits:

• Mileage reimbursementat the federal rate
• GenerousPTO package
• 403(b) retirement planwith employer match
• Medical, Dental, and Visioncoverage starting Day 1
• Employer-paid Life and Short-Term Disability
• Self-care coachingand Employee Assistance Program
• Technology providedas needed (laptop/iPad, cell phone)

Our Commitment:

Emmanuel Hospice is deeply committed to diversity, equity, and inclusion. We strive to create a safe, welcoming, and transformative environment for all staff and patients. We encourage applicants from all backgrounds to apply—even if you don’t meet every qualification. Let us get to know your strengths and potential.