Palliative Care Manager

Palliative Care Manager (LMSW)  Full-Time | Grand Rapids, MI and Surrounding Areas

If you’re a social worker who feels that pull that sense that you’re ready for more, ready to shape something meaningful, and ready to lead while staying grounded in the work you love this role is your moment. Your voice will matter, your ideas will shape the future, and your work will directly impact patients and families during some of life’s most meaningful moments. You’ll join a mission‑driven team that values courage, compassion, and creativity while helping launch and grow a brand‑new palliative care program from the ground up.

At Emmanuel Hospice, we understand the role that palliative care can offer in our community and we are excited to bring this service to life alongside our core hospice services. This role offers the rare opportunity to be a cornerstone in launching Emmanuel Hospice’s new palliative care program, shaping its vision, structure, and long-term impact. As a key leader, you will guide the development of innovative care models that will meaningfully support patients who are facing serious illness and their families. Your expertise will directly influence how the program grows, evolves, and becomes an essential part of the Emmanuel Hospice continuum of care.

Reporting directly to the CEO, the Palliative Care Manager ensures the program reflects excellence, regulatory compliance, and the mission to support patients and families with serious illness.

Key Responsibilities:

• Lead all program startup activities, including workflows, policies, and operational design 
• Manage program budget, financial performance
• Supervise and support palliative care staff in collaboration with the Medical Director 
• Oversee compliance with Medicare, Medicaid, commercial payers, and accreditation standards 
• Support provider credentialing and payer contracting 
• Ensure efficient scheduling, referrals, documentation, and care transitions 
• Drive program growth, customer service, and performance improvement 
• Deliver social work services during start up and as needed 
• Participate in the Manager On-Call Rotation for hospice services

Qualifications:

• Master's degree in social work required; hospice or palliative care related leadership experience preferred.  
• Prior program development experience preferred
• Experience in Electronic Medical Records and Microsoft Office products is required
• Strong interpersonal, communication, and leadership skills with a demonstrated ability to collaborate effectively across disciplines, and guide teams through periods of growth and change.

Benefits:

• Competitive Salary 
• Mileage reimbursement at the federal rate
• Generous PTO package
• 403(b) retirement plan with employer match
• Medical, Dental, and Vision coverage starting Day One
• Employer-paid Life and Short-Term Disability
• Self-care coaching and Employee Assistance Program
• Technology providedas needed (laptop/iPad, cell phone)

Our Commitment:

Emmanuel Hospice is deeply committed to diversity, equity, and inclusion. We strive to create a safe, welcoming, and transformative environment for all staff and patients. We encourage applicants from all backgrounds to apply—even if you don’t meet every qualification. Let us get to know your strengths and potential.