Senior Client Account Executive

Primary Location: Michigan
Employee Status: Full-Time
Estimated Hours/Week: 38
Remote: No
% of Travel for the Position: Varies

Who we are:
At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.

About this position:
Lake Michigan Insurance Agency (LMIA), owned by Lake Michigan Credit Union, is seeking a relationship-focused Senior Client Account Executive to serve as a trusted advisor for employee benefits clients. This role is responsible for driving new business opportunities, supporting client retention strategies, managing complex accounts, and delivering exceptional benefits consulting services. The ideal candidate has strong insurance industry knowledge, excels at building lasting client relationships, and thrives in a collaborative, results-driven environment.

What You'll Do:

Client Management & Growth

• Develop and implement strategic action plans to help clients achieve their employee benefits objectives.
• Monitor account performance using key metrics and recommend enhancements to benefits programs.
• Identify opportunities to grow and diversify client portfolios while delivering exceptional service.

Business Development & Sales Support

• Partner with the sales team to identify, prospect, and secure new client opportunities.
• Prepare and market new business and renewal submissions to insurance carriers.
• Identify cross-selling opportunities within existing client relationships.

Retention & Service Strategy

• Create and execute client retention strategies designed to strengthen long-term partnerships.
• Manage renewal timelines and ensure competitive and timely renewal outcomes.
• Monitor plan performance and provide recommendations throughout the plan year.

Collaboration & Relationship Building

• Partner with advisors, underwriters, carriers, and internal teams to support client needs.
• Maintain strong relationships with clients, vendors, and community organizations.
• Represent LMIA at professional and networking events.

Documentation, Compliance & Reporting

• Prepare professional proposals and review insurance-related documentation for accuracy.
• Maintain complete and accurate records within the agency management system.
• Analyze plan performance results and present findings to internal and client stakeholders.
• Ensure compliance with established policies, procedures, service standards, and carrier requirements.
• Comply with all applicable laws and regulations, including the Bank Secrecy Act (BSA), USA PATRIOT Act, and Office of Foreign Assets Control (OFAC) requirements.
• Adhere to and champion LMCU's core values of Curious Minds, Collaborative Hearts and Continuous Excellence.

What You'll Bring

Experience

• 3-5 years of employee benefits, insurance brokerage, account management, consulting, or related experience.

Education & Licensing

• Bachelor's degree in Business Administration, Management, Finance, Accounting, Insurance & Risk Management, or a related field.
• Active Insurance Producer License required.

Skills & Attributes

• Strong client relationship management and consultative selling skills.
• Excellent communication and presentation abilities.
• Strong analytical and problem-solving capabilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated leadership and collaboration skills.

Technical Skills

• Experience with agency management systems and insurance technology platforms.
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
• Experience with benefits reporting and analytical tools preferred.

What you'll get:

• All Employees: weekly pay and retirement savings options.
• Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.
• To see a full list of our benefit offerings, check out this helpful guide!

Have additional questions about the role? You may email us at: Careers@lmcu.org.

If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to: P.O. Box 2848, Grand Rapids, MI 49501.