Store Manager

Description

BASIC FUNCTION: To manage and operate a clean, well – run retail store in a profitable fashion for Goodwill.

ESSENTIAL JOB FUNCTIONS:

1. Oversee the behavior of all hourly personnel, and be responsible for operating a safe, clean, and friendly place of business.
2. To act in a leadership capacity demonstrating professional behavior and decision making, effective interpersonal communication skills, and setting an example for all Goodwill staff.
3. Meet all store sales and production goals.
4. Provide excellent customer service, including greeting and assisting customers and donors promptly.
5. Responsible for developing annual budgets and store operating plans.
6. On a regular basis read, understand and analyze store reports.
7. Responsible for maintaining a store standard of cleanliness, organization, physical repair and safe place of business.
8. Accurately complete the daily, weekly and monthly reports on time.
9. Assist in maintaining daily and weekly cash handling and banking procedures.
10. Maintain merchandising standards in stocking and re-sets, following sizing, categorizing and pricing guidelines. Maintain all backroom operating standards.
11. Contribute as much as possible to the development and character of staff and perform written employee evaluations.
12. Implement and enforce store procedures and Goodwill policy on a day-to-day basis.
13. Perform administrative and clerical duties of store operations as necessary.
14. Responsible for fulfilling all frontline staff duties as needed
15. Adhere to established store hours and check security of building upon opening and closing. Ensure store safety and security. 
16. Ensure full completion of staff training and support opportunities for cross training for all staff.
17. Follow Goodwill safety practices.
18. Comply with Goodwill attendance and punctuality standards of behavior.
19. Effectively communicate the mission of Goodwill to customers and donors.
20. Promote and support Goodwill activities and initiatives.

The above statements are only a representative summary of the major duties and responsibilities performed by persons in this position. The employee may be requested to perform job-related tasks other than those specifically set forth in this description. All duties listed in this position description are considered to be essential, unless otherwise indicated. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential function of their jobs. 

JOB SPECIFIC COMPETENCIES:

1. Innovation: Look for new, more efficient and effective methods of achieving deliverables.
2. Business Acumen: Financially literate, able to assign tasks to appropriate staff in order to efficiently achieve deliverables and maximize the benefits of technology.
3. Communication: Facilitate and support an effective, timely, and inclusive internal communication system that supports the delivery of our mission.
4. Execution: Able to identify problems and solutions within the scope of the department and carry out directives both independently and through appropriate use of teamwork.
5. Organizational Development: Able to support staff in their development including a willingness to demonstrate and promote continuous learning and foster an environment of respect and inclusiveness.
6. Teamwork: Able to build teams through hiring and development, as well as collaborate with and influence staff through leadership and work with business and community partners to achieve directed outcomes.
7. Supporting Change: Willing to implement change while supporting through words, body language, and action.

BENFITS OVERVIEW:

• Full-time employees will receive up to 20 paid vacation days in the first year
• Additional paid holidays vary by position and department
• Dental, Vision, Life, Disability, and Accidental insurances available
• Medical insurance available to full-time employees
• 401(k) plan with employer match after six months
• Professional development and personal support services
• One-on-one coaching to reach career and educational goals
• Tuition reimbursement
• 20% employee discount at the Greater Grand Rapids retail stores
• Additional performance bonuses and/or discounts available based on position