Cardiac Device Technician

Employment Type:

Shift:

Description:

Essential Functions

• Assists in planning program growth within the device clinic and facilitates regional connections with the Trinity Health Cardiology team throughout West Michigan.

• Performs interrogation, interpretation, and/or reprogramming of pacemakers, ICDs, biventricular pacemakers, CRT devices, and implantable loop recorders with minimal physician supervision.

• Troubleshoots critical device issues and takes immediate steps toward resolution.

• Collaborates with physicians regarding device status and accurately documents device analyses in the EMR and associated software systems.

• Educates patients and their families regarding device function, expectations, remote monitoring, and follow‑up protocols.

• Completes accurate device reports for physician interpretation, including documentation and billing data.

• Oversees the Device Clinic appointment schedule, ensuring timely patient access and appropriate provider coverage.

• Assists electrophysiology physicians and staff in delivering patient teaching.

• Collaborates with clerical and medical assistant colleagues in the device clinic; provides orientation to new staff and evaluates competency at least annually.

• Travels to regional offices for assigned device clinics, as required.

• Serves as a resource to physicians and other practice colleagues regarding device patients and services.

• Ensures equipment remains in good working condition and promptly reports any issues or safety concerns.

• Ensures programming rooms are properly stocked with necessary supplies.

• Demonstrates working knowledge of Holter Monitor application; instructs patients on proper use, event recording, and device return.

• Oversees software and performs interactive Holter scanning and data archiving.

• Recognizes arrhythmia events and prepares Holter reports for physician interpretation.

• Assists in developing, reviewing, and revising Device Clinic policies, procedures, and forms.

• Leads the installation, configuration, and maintenance of appropriate software systems, including master data entry, data retrieval, reporting, and system upgrades (hardware and software).

• Performs other duties as assigned.

Qualifications

Education & Certifications

Required:

• Basic Life Support (BLS) within 90 days of hire

• Associate degree in a related field

Preferred:

• Bachelor’s degree in a related field

• Advanced Cardiac Life Support (ACLS)

• License - Certified Cardiac Device Specialist

Experience

Preferred:

• Minimum of 2 years of training with pacemaker, ICD, and loop recorder technology
  OR minimum of 6 months device clinic experience plus 12 months supervised training with vendor representatives (Biotronik, Boston Scientific, ELA, Medtronic, St. Jude, etc.)

• Completion of a recognized cardiac device technology certification program

• Experience with remote device transmission platforms (Biotronik, CareLink, Latitude, Merlin)

• Ongoing continuing education in cardiac device advancements

• Minimum of 3 years cardiology experience in a clinic, hospital, or cardiac device industry setting

• Extensive knowledge of implantable pacemakers, ICDs, CRT devices, and loop recorders

Ideal Candidate

The successful candidate is:

• Proficient in device interrogation, troubleshooting, and programming

• Comfortable working independently with minimal supervision

• Highly organized and able to manage multiple device patients efficiently

• Skilled at patient education and communication

• Knowledgeable about current cardiac device technology and vendor platforms

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.