Assistant Catering & Restaurant Manager

POSITION: Assistant Catering & Restaurant Manager                 

DEPARTMENT: Food & Beverage

REPORTS TO: Director of F&B    

FLSA STATUS: Salaried, Exempt  

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

Essential Duties and Responsibilities

• Maintain communication with the Client, Food & Beverage Managers, and Kitchen Managers.

• Able to read and interpret BEO’s position oversees and is accountable for catering & restaurant inventory needs, and proper rotation of product and production procedures

• When applicable will be required to be creative in designing and creating décor and display for merchandising of product

• Accountable for customer service and resolving customer complaints to the satisfaction of the guest; analyzes and resolves all guests and associate problems with the assistance and approval of supervisor

• Understands and can describe menu offerings, packaging, and pricing to the team and guests

• Ensure a successful client event by routine and thorough checking of food standards, room set up and on-time service with the result of client satisfaction

• Assist with monitoring and managing all catering staff to assure that all are following

• Assist with resolving any client concerns that arise before and during the event

• Assist with creating and managing staffing assignments for banquets and catered events

• Assist with training all staff to achieve Van Andel Arena Restaurant & Catering standards

• Assist team with preparing and distributing banquet event orders to all departments as required

• Assist with processing all banquet event orders, monitoring changes, client requests and special needs

• Assist with the monitoring of all catering events from start to finish

• Assist with event reports

• Assist with check-ins for events.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High school diploma or equivalent Food and beverage service experience required

• Must be able to pass Background and References checks

Skills and Abilities  

• Excellent customer service, communication, planning, organizational and inter-personal skills, and ability to multi-task

• Requires ability to work flexible hours, including nights, weekends, and holidays, in addition to normal business hours.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.