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We are seeking a highly organized, professional, and service-oriented Administrative Assistant – Customer Service Support to join our team. This position provides essential administrative, front office, and customer service support to ensure smooth daily operations in a fast-paced manufacturing environment. This is a part-time position.
As the first point of contact for visitors, customers, vendors, and employees, this role plays an important part in creating a welcoming and professional workplace experience. The ideal candidate is dependable, detail-oriented, and skilled at managing multiple priorities while supporting leadership, office operations, and customer service needs. Pay is DOE.
Key Responsibilities
Administrative & Office Support
Provide administrative support to leadership and various departments.
Manage front office operations, incoming calls, visitor interactions, and general inquiries.
Maintain office records, phone directories, files, spreadsheets, and administrative documents.
Coordinate office supplies, mail, packages, and general office organization.
Assist with reports, data entry, document preparation, and special projects.
Visitor, Meeting & Executive Support
Coordinate customer, vendor, and visitor experiences from arrival through departure.
Schedule meetings, prepare conference rooms, and coordinate meeting logistics.
Arrange catering, refreshments, visitor materials, travel details, and accommodations.
Support company events, employee activities, and workplace engagement initiatives.
Office Culture & Facility Coordination
Assist with employee appreciation events, celebrations, recognition activities, and communications.
Coordinate office-related vendors and services.
Help maintain a professional, organized, and welcoming workplace environment.
Customer Service Backup Support
Provide administrative support to the Customer Service team during peak periods or absences.
Assist with order entry, customer files, product information, and customer communications.
Support customer service representatives with administrative tasks as needed.
Additional Administrative Support
Assist with expense documentation, receipts, purchasing records, and basic tracking activities.
Support occasional local errands, post office runs, company vehicle coordination, and business-related transportation needs.
Qualifications
High school diploma or equivalent required; associate degree or related experience preferred.
2+ years of experience in administrative support, office coordination, reception, or customer service preferred.
Experience in manufacturing, distribution, or building products environments is a plus.
Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Teams).
Strong working knowledge of QuickBooks.
ERP/MRP system experience preferred but not required.
Excellent organizational skills and attention to detail.
Strong communication skills and professional interpersonal abilities.
Ability to manage competing priorities in a fast-paced environment.
Valid driver’s license with ability to perform occasional business-related errands.
Ideal Candidate
The successful candidate will be:
Organized and dependable
Professional and customer-focused
Comfortable interacting with employees, customers, vendors, and leadership
Detail-oriented with strong follow-through
Adaptable, proactive, and able to work independently
Work Environment
This position works primarily in a professional office setting with regular interaction across customer service, operations, production, sales, and executive leadership. Occasional local travel may be required for business-related coordination activities.
Physical Requirements: Ability to sit, stand, move throughout office and facility areas, and occasionally lift or carry packages, supplies, or event materials up to 25 lbs.
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