Patient Access

Description

The Patient Access Representative is responsible for registering patients for any/all services at the hospital and/or clinic. Including tasks such as obtaining valid orders for services, maintaining paper and electronic documentation for identification, demographic data, insurance information, verifications and authorizations, and noting all accounts with visit details. The Patient Access Representative is also responsible for providing estimations for services and collection of all copays, deductibles, and co-insurances. This role relies heavily on teamwork, including lunch coverage. Additional duties and responsibilities will be assigned, based upon the needs and requirements of the facility and for the care of the patients.

MAJOR DUTIES AND RESPONSIBILITIES

• Handles administrative and clerical functions of registration. Responsible for registering all patients for any services at the hospital and or clinics.
• Obtaining valid orders for services, maintaining paper and electronic documentation for identification, demographic data, insurance information, verifications and authorizations, and noting all accounts with visit details.
• The Patient Access Representative is also responsible for providing estimations for services and collection of all copays, deductibles, and co-insurances.
• Ensure excellent accuracy in completing registration process.
• Maintain competency in utilizing hospital registration software and electronic medical records systems.
• Registers patients in a timely manner.
• Ensures HIPAA compliance and abides by all Privacy laws and regulations.
• Provides outstanding customer service experience to all patients.

Requirements

EDUCATION / EXPERIENCE REQUIRED

• High School diploma or equivalent
• Proficient in the use of a computer, software programs and other office equipment
• Proficient in understanding billing and registration processes and terminology
• Good interpersonal and communication skills
• Willingness to comply and understanding of Privacy Laws are regulations

MISCELLANEOUS

• Mature individual with good communication skills and ability to work under pressure with good results.
• Must be able to work closely with the Administrator and his designees.
• Must be able to maintain matters of a confidential nature and display tact and diplomacy.
• Must be proficient in Microsoft Word, Excel, and PowerPoint, and the internet.
• Excellent written and verbal communication skills required.
• Independent judgment is required to plan, prioritize, and organize diversified workload.
• Some analytic ability is required in order to gather and summarize data for reports, find solutions to various administrative problems and prioritize work.