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Benefits:
- Company parties
- Free food & snacks
- Free uniforms
- Bonus based on performance
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Position Overview
We are looking for a dependable, organized, and flexible Hybrid Office Assistant / Cleaning Professional to join our team. This position combines office support and residential cleaning responsibilities.
This is a hybrid role with mornings spent working in the office and afternoons working in the field as a Cleaning Professional. The ideal candidate is comfortable transitioning between administrative responsibilities, client communication, scheduling, and hands-on residential cleaning.
Primary Responsibilities
Office Responsibilities:
- Answer incoming phone calls, texts, and emails in a professional and timely manner
- Assist clients with scheduling, service updates, questions, and concerns
- Follow up with prospective clients and support sales efforts
- Communicate with clients regarding arrivals, delays, reschedules, cancellations, and schedule changes
- Assist with daily scheduling, dispatch, and route coordination
- Follow up with clients after services to ensure satisfaction and maintain strong customer relationships
- Enter detailed notes and maintain accurate client and employee records
- Provide support to cleaning teams and assist with daily operational needs
- Maintain inventory of office and cleaning supplies
- Keep the office organized, professional, and running efficiently
- Assist management with special projects and additional administrative tasks as needed
Cleaning Responsibilities:
- Transition from office duties to residential cleaning assignments in the afternoon
- Perform professional residential cleaning services according to MaidPro standards and procedures
- Follow cleaning checklists and client-specific instructions
- Provide friendly, professional service while working in clients' homes
- Maintain cleaning supplies and equipment
- Communicate with the office regarding schedule changes, client concerns, or other issues while in the field
Qualifications
- Must be at least 21 years old
- Comfortable working both in an office environment and performing residential cleaning
- Strong communication and customer service skills
- Comfortable speaking with prospective clients and discussing services
- Sales, customer service, office, dispatch, or administrative experience preferred
- Professional cleaning experience is a plus, but not required — we provide training
- Organized, dependable, detail-oriented, and able to multitask
- Able to work independently and transition between office and field responsibilities
- Basic computer skills required
- Bilingual (English/Spanish) is a plus but not required
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