Product Management Coordinator

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DEPARTMENT: Product Team

REPORTS TO: Director of Product Management

FLSA: Full-Time, Exempt (Salary)

Schedule: Monday-Friday, 8am-5pm (4/1 Hybrid)

Why You Should Join Us!

A comprehensive health plan that includes medical, dental, and vision coverage to ensure you and your family have access to the care you need
A 401(k)-retirement plan with a generous company match to help you save for your future and achieve your financial goals
Other fringe benefits including Birthday & Anniversary bonus, company-wide discounts, life insurance, Telemedicine access, short & long-term disability, and more!
Positive work environments that offer work/life balance and professional growth
Mission-driven work making a global impact with local roots
The opportunity to have hands on work experience with industry leading, innovative technology

Position Summary

The Product Management Coordinator supports the Product Management team in maintaining the performance, quality and successful delivery of assigned Ignition Interlock, Speed Aware, Portable and complementary products or modules.

This position collects and analyzes product information, coordinates the resolution of product and technical issues, maintains product documentation and training resources, and supports product enhancements and new-product initiatives. The position also works closely with Sales, Marketing, R&D, IT, Engineering, Compliance and Certification, Service, Operations and Software teams.

Essential Duties and Responsibilities

Collect, organize, and monitor information related to product performance, service quality, field issues, customer feedback, and established quality standards.
Serve as an initial internal resource for routine product questions and coordinate follow-up with the appropriate teams.
Coordinate communication and resolution efforts among Field teams, Research and Development, Information Technology, Engineering, Software, Service, Operations, and other stakeholders.
Document and track product requests, technical issues, decisions, action items, milestones, risks, and resolutions.
Develop and maintain working knowledge of assigned products, systems, features, and operational processes.
Support product enhancements, feature initiatives, testing, launch-readiness activities, and other product projects under the direction of the Senior Product Manager.
Develop and maintain product presentations, specifications, reference materials, training resources, competitive information, and other internal documentation.
Conduct assigned market, competitor, and technology research and summarize relevant findings for Product Management.
Prepare reports and recommendations regarding product trends, recurring issues, process gaps, and potential improvement opportunities.
Keep the Director of Product Management, Senior Product Manager, and relevant stakeholders informed of product performance, open issues, risks, delays, and recommended next steps.

Qualifications

Minimum of 2 years of experience in a product support, technical support, operations, project coordination, business analysis, quality assurance, customer support, or a related role preferred.
Minimum of 2 years of hands-on experience in SmarTrac architecture, system design, and implementation preferred.
Minimum of 2 years of experience in a help desk or over-the-phone technical support environment preferred.
Strong analytical and problem-solving skills within technical and operational environments required.
Proven ability to work cross-functionally on team initiatives required.
Excellent communication skills, including public speaking, presentations, and written communication required.
Ability to organize, prioritize, manage time, and follow-up required.
Ability to work both independently and collaboratively in a team environment required.
Ability to work varied hours and travel when required (less than 5%) required.
Strong business acumen required.
Proficiency in Microsoft Office 365 products required.
Technical competency and experience with process mapping or workflow tools preferred.
Ability to work onsite at the Grapevine, Texas corporate office a minimum of four (4) days per week required.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers to handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.
To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently.
Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.
The requirements listed in this document are the minimum levels of knowledge, skills or abilities.
This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

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