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An Operations Manager oversees a company's organizational processes and adds improvements to it. The Operations Manager position is responsible for the overall day-to-day activities of the Operations Department, which includes the Inspection Department, Installation Department, Warehouse, and Inventory. Overall responsibilities include ensuring all employees in these departments are being effective and efficient in their daily work activities and ensuring that all transactions with customers are handled in a timely and professional manner. The primary goal of this position is to maximize profits in all areas of the Operations Department and to maintain a strong focus on Customer Retention.
Essential Duties & Responsibilities:
- Ensure that all Quote Requests and Inspections are closed out in a timely manner and are completed accurately.
- Establish an ongoing training program to provide training on all types of Fire Alarm systems and proper installation procedures for the Inspectors and Installation Department.
- Establish an ongoing training program to teach customer service skills and the importance of properly handling customers' needs.
- Establish an ongoing training program to ensure that all members of the Operations Department are proficient in Outlook.
- Handle all Operations disputes including the customer and any billing discrepancies.
- Handle all personnel issues for the Operations department including performance evaluations and both verbal and written warnings for disciplinary reasons.
- Regularly meet with customers to gain feedback on how we can improve the Inspection Department, Installation Department, and Service Department.
- Evaluate manpower requirements and make recommendations to the Management Team on the addition or deletion of employees and be responsible for hiring all new employees in the Operations Department.
- Work with the Technicians, Inspectors and Field Engineers to determine an accurate inventory level for their truck inventory. Work on establishing minimum levels of inventories with an automatic ROP and ROQ.
- Create performance data to track achievements for each area and provide weekly feedback to the Management Team.
- Work with the Account Managers to develop a level of confidence in our ability to resolve Operation-related issues in a timely and professional manner.
- Conducts performance evaluations that are timely and constructive.
- Perform other duties assigned by management.
Education/Qualification:
- 5+ years of Fire Safety experience required.
- Bachelor's degree in Business Management, Business Administration, or related field required; M.B.A. preferred.
- Certification through the Institute of Certified Professional Managers (ICPM) preferred.
- Excellent managerial and supervisory skills.
- Extensive knowledge of operations and production management.
- Ability to interpret financial data as needed to set production goals.
- Excellent organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office Suite or similar software.
Other Duties:
- Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
- Performs other duties as assigned.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to access and navigate the production facility.
- Must be able to lift 15 pounds at a time.
Benefits and Perks:
- Excellent pay
- Medical, dental, vision
- Company paid life insurance
- Company paid short-term disability
- 401K with employer match
- Paid vacation and company holidays
- Training and Career Development
- Company vehicle (if job applicable)
- Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees
Pye-Barker Fire and Safety is an Equal Opportunity Employer
