Patient Access Representative I - Float

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We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

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Join Cleveland Clinic Fairview Hospital and experience world-class healthcare at its best. Cleveland Clinic Fairview Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar care at one of the top healthcare organizations in the nation.  

As a Patient Access Representative, your responsibility is to deliver an exceptional experience to patients, families and visitors from the moment they arrive to the time they return home. In this role, you will assist with registration, information gathering, payment collection and insurance verification to help ensure a smooth and efficient patient experience.

This position supports patients in emergency room settings, inpatient floors and outpatient diagnostic services. This role is a great steppingstone to opportunities within Customer Service and a variety of departments across Cleveland Clinic.

This is a regular PRN position, with caregivers working an evening/night rotation between 3:00 p.m. – 11:30 p.m. or 11:00 p.m. – 7:30 a.m., including a minimum of 48 productive hours per six-week schedule.

Weekend shifts may be 4 or 8 hours, starting after 3:00 p.m. Friday and ending on or after 7:00 a.m. Monday. This role also requires working one holiday and one weekend shift as scheduling dictates.

Caregivers in this role will float between Avon, Lutheran and Fairview locations within Cleveland Clinic.

Please note that if you are selected, you will need to attend a 2 week EPIC training starting on your first day. The training is Monday-Friday 8:00 am-4:30 pm on-site at Fairview Hospital. You will need to attend all days of this training. Once the training is complete, you will then start work on your assigned schedule/shift. In order to be considered, you will need to acknowledge that you are able to attend the full duration of the training.

A caregiver who excels in this role will:

• Perform registration and obtain information about demographics, insurance, medical and financial.  

• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.  

• Function as a Super User and act as a resource for training of new caregivers.  

• Provide registration and cash collection access in Epic. 

• May rotate to different locations/hospitals based on staffing needs.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma OR GED and two years of experience in a customer-facing role with in person or phone contact

• OR an Associate’s Degree and one year of experience

• OR a Bachelor’s Degree

• Knowledge of medical terminology OR completion of course within year of hire

• Basic PC software application knowledge and ability to use multiple data systems

Preferred qualifications for the ideal future caregiver include:

• Healthcare experience

Physical Requirements:

• Ability to communicate and exchange accurate information. 

• Ability to perform work in a stationary position for extended periods.  

• Ability to work with physical records or operate a computer or other office equipment.  

• In some locations, ability to travel throughout the hospital system.  

• In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.