Academic Services and Student Experience Coordinator

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Position Title:

Job Category:

Employment Type:

Job Profile:

Job Duties:

Working closely with the Office of Graduate Studies, the Academic Services and Student Experience Coordinator for the Education Department guides and recruits program candidates from entry to completion.  In addition, this position manages all the necessary support logistics associated with dissertation, graduate teaching and administrative licensure. This position plays a role with curricular design and reporting, and may teach or co-teach some graduate sections at the Master's of Science in Applied Leadership (MSAL) level.  They provide high level program support for a growing program, and work closely with the academic program specialist, who also serves as our certification officer.

Key Job Responsibilities:

• Identifies, promotes, and maintains internal and external partnerships focusing on outreach, recruitment, and admission

• Manages response, support, and advocacy for EDUC graduate students while continuously improving the student experience and overall program design and delivery 

  • Provide logistical support related to culminating projects and dissertations

• Support curriculum design and may teach or co-teach graduate sections at the MSAL level

• Counsels prospective and admitted graduate students on educational planning and career opportunities

• Creates targeted communication plans and materials based on established goals

• Evaluates program effectiveness and provides recommendations for improvement

  • Develop and deliver departmental policy

  • Supports data and reporting needs for the program

  • Maintains compliance with graduate program(s), school/college, and university requirements and technology systems related to admissions, assessment, academic degree progress/requirements, and program review

• Schedules logistics and secures resources for events to promote the Institution

  • Coordinates programming, services, and events to promote professional development and academic success, working directly with the office of graduate studies

• Identifies opportunities for and develops admissions, retention, and outreach events

• Reviews, evaluates, and responds to student applications for admission to a graduate program according to established policies and procedures

  • Assist with the management of growing enrollment in the MSAL and EdD programs

• Delivers directed Education program messaging to internal and external audiences

  • Provides comprehensive advising services promoting Education graduate student success, retention, and degree completion.

  • Monitors degree progress and assists Education graduate students in navigating resources and systems throughout the student lifecycle from matriculation to degree completion

Start Date:

August 24, 2026

Department:

Education

Compensation:

Competitive compensation commensurate with qualifications and experience.

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA).
 

Required Qualifications:

• Master's degree by start of appointment

• Experience with customer service-focused programming and continuous improvement

• Experience using technology and software applications such Workforce, SIS etc.

• Excellent verbal and written communication skills

• Ability to promote Education graduate programs and develop online resources

Preferred Qualifications:

• Terminal Degree (EdD, PhD, other)

• PK-12 teacher or administrative licensure

• Experience with all aspects of technology

• Bilingual preferred; specifically Spanish, Hmong, Somali, or Oneida

Conditions of Appointment:

The home campus of this position is Green Bay and the successful candidate may occasionally be required to travel to or work at the Sheboygan or Manitowoc Campus, based on operational needs. 

Position is a full-time Academic Staff appointment. A pre-employment education check which includes, but is not limited to, the verification of academic credentials will be conducted on the finalist(s). A criminal conviction investigation will be conducted on the finalist(s) and if there is prior work history within the last 7 years with Universities of Wisconsin, a personnel file review check for employee misconduct. In compliance with the Wisconsin Fair Employment Act, the University does not discriminate on the basis of arrest or conviction record.

The University of Wisconsin-Green Bay does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.

How to Apply:

Click the Apply button and follow the prompts on the screen.
 

Please be sure to complete all required fields, and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials. Files must be complete to be considered. Please include the following documents:

• Cover letter specifically addressing qualifications for the essential job functions
• Resume

Application Deadline:

To ensure consideration, please submit application materials by Sunday, March 8, 2026.

Contact Information:

If you have any questions, need accommodations, or submitted your application with missing materials, call or email:

Human Resources

Phone: (920) 465-2390

Email: jobs@uwgb.edu

The Successful Candidate

The successful candidate will be expected to work inclusively and respectfully within a diverse campus community and practice civility in the workplace.  The University welcomes applicants who are dedicated to the appreciation and promotion of inclusivity and equity as crucial components in the pursuit of organizational excellence.  

In addition, the successful candidate will have strong oral, written, interpersonal, and organizational skills, demonstrated integrity and strong leadership, and the willingness to work independently and as part of a collaborative team. The University invites applicants who are dedicated to enriching the quality of life for students and the community by embracing the educational value of diversity, promoting environmental sustainability, encouraging engaged citizenship, and serving as an intellectual, cultural, and economic resource. 

Benefit Details 

The Universities of Wisconsin provides an excellent benefits package to meet the diverse needs of its employees. For benefits eligible positions, this includes several health insurance options, with annual deductibles as low as $250/individual and $500/family. Our benefits package also includes dental, vision, several life insurance options, AD&D and Accident insurance and Flexible Spending and Health Savings Accounts. We participate in the Wisconsin Retirement System (WRS), where employer contributions begin immediately, and employees are fully vested after 5 years of service. The Universities of Wisconsin also provides supplemental retirement savings programs including a 403(b) and Deferred Compensation. 

In addition, eligible employees receive several types of paid leave benefits, which are prorated for employees working less than 100%. This includes 9 legal holidays, 36 hours of personal holiday and between 96-130 hours of sick leave annually and paid parental leave. Eligible employees earn 13-27 days of vacation each year, depending on years of service and employment type. 

For more details, please review the benefit quick guide linked below. 

• UW System Employee Benefits Brochure 

• Total Compensation Estimator 

Employee Misconduct 

All final candidates will be asked to provide names, email contact information, and/or phone numbers for three (3) references, with at least one being from a manager or supervisor, during the interview process. All final candidates must be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of employee misconduct, sexual violence or sexual harassment. When obtaining employment reference checks, these same misconduct, sexual violence or sexual harassment questions must also be asked. 

Confidentiality Statement  

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis.Stat. sec. 19.36(7).  

Annual Security Report

For more information regarding the University of Wisconsin-Green Bay and the surrounding area, see our Campus and Community section. For Campus Safety information see our University Police website and our Annual Security Report (for a paper copy please contact the Office of Human Resources at (920) 465-2390). This report includes statistics about reported crimes, as well as information about crime prevention and campus security policies and procedures. 

UW is an Equal Opportunity Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.