Customer Logistics Rep

Customer Logistics Representative (CLR)

The CLR is assigned tasks by the Operations Supervisor and/or Operations Lead to support successful execution of account plans and statements of work (SOW). This mid-level role executes daily operations, order file and carrier execution, recommends and implements internal productivity improvements using QDM methodologies, and contributes to team unity. The CLR must anticipate changes in priorities and proactively develop plans to meet those challenges, while identifying and resolving internal and external performance issues.

Primary Responsibilities

• Execute complex and exception-based freight tendering, including rate negotiation and securing capacity for specialty moves (e.g., white-glove, refrigerated, flatbed, expedited).
• Communicate directly and frequently with internal departments, customers, carriers, and vendors via oral and written methods.
• Manage service performance at the load level, including root cause analysis for pickup and delivery failures.
• Gather and document load exception information from carriers, consignees, and shippers in the TMS portal.
• Manage exception loads through to completion.
• Identify process improvements and cost savings opportunities using QDM methodologies.
• Handle escalations from Customer Logistics Coordinators regarding mismatched data and exceptions, following customer SOPs.
• Manage internal and external KPIs as assigned (e.g., tender acceptance, missed pickups and deliveries).
• Create and maintain clear work instructions and ensure SOP compliance.
• Comply with all applicable laws, regulations, and company policies and procedures.
• Perform other duties as required.

Education / Experience

• High school diploma required; associate degree preferred.
• 0--1 years of experience required.
• At least 2 years of experience in contract logistics, transportation, or a related industry preferred.

Requirements, Perks, and Benefits (US -- Non-Exempt)

Physical & Cognitive Requirements (With or Without Accommodation)

• Ability to follow policies and procedures
• Ability to read, write, and interpret information
• Ability to add, subtract, multiply, and divide
• Ability to use hands to finger, handle, or feel
• Ability to sit, walk, or stand for the duration of the shift
• Must possess visual acuity to perform essential job functions
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment
• Ability to lift/carry items up to 50 pounds

Equal Opportunity Employer

FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (for U.S. applicants and employees only). Please click below to learn more:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / Spanish

FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact FSC.TalentAcquisition@fedex.com.

Perks and Benefits at FedEx Supply Chain (FSC)

• Competitive Pay: Competitive wages depending on your location and experience, paid bi-weekly for both full-time and part-time opportunities.
• 401(k) plan with company match after 1 year
• Tuition reimbursement program
• Holiday pay and accrued paid time off (Vacation and PTO)
• Medical, dental, vision, and voluntary benefits available on day one
• Basic life insurance
• Basic AD&D coverage
• Supplemental Life and Supplemental AD&D
• Short-Term and Long-Term Disability (for full-time employees after 180 days of service)
• Paid parental leave for both moms and dads
• Paid bereavement and jury duty

Job Disclaimer (US)

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.