Job DetailsJob Location: 1740 COFRIN DR - GREEN BAY, WI 54302Salary Range: $22.00 HourlyCash Depot is the largest independent provider in the United States specializing in retail cash management, consumer financial services, ATM solutions, and air/vac systems. An award-winning provider of financial technology, equipment, and services since 1983, we are supported by more than 270 operational employees and 160 nationwide service technicians. Our team is dedicated to meeting our partners’ needs through top-rated customer service, innovative technology and applications, durable equipment, and dependable on-site maintenance. Join the Cash Depot Family At Cash Depot, you're not just joining a company, you're becoming part of a family. We're a nationwide leader in ATM management and financial transaction processing, and we're looking for a customer-focused professional to help support our growing network of business partners and commercial customers. If you enjoy building relationships, solving problems, training customers, and being the go-to resource for account support, we'd love to meet you. What We Offer Competitive pay Profit Sharing Bonus Program Paid training Comprehensive medical, dental, and vision benefits Company-paid Life Insurance Company-paid Short-Term Disability (STD) 401(k) with company match Paid time off and holidays Career growth and advancement opportunities Stable, growing organization About the Role As a Customer Success Account Specialist, you'll serve as the primary point of contact for Cash Depot's commercial customers and business partners. You'll help onboard new customers, provide account support, assist with contracts and reporting, troubleshoot issues, conduct training, and ensure customers receive an exceptional service experience. What You'll Do Build and maintain strong customer relationships. Respond to customer inquiries by phone and email. Assist with customer onboarding, account setup, and training. Support customers with portal access, reporting, and product questions. Process account updates, contract changes, and service requests. Generate and analyze customer reports. Collaborate with internal teams to resolve issues quickly and accurately. Promote additional products and services that help customers grow their business. What We're Looking For High school diploma or equivalent required; associate degree preferred. 2+ years of customer service, account management, technical support, or administrative experience preferred. B2B customer support experience is a plus. Strong communication, organization, and problem-solving skills. Proficiency with Microsoft Office, including Outlook, Word, Excel, and Teams. Ability to manage multiple priorities in a fast-paced environment. A positive attitude and passion for delivering outstanding customer service. Ready to Grow With Us? Join Cash Depot and become part of a team that values customer relationships, professional development, and delivering exceptional service every day. QualificationsREQUIREMENTS: (Education, Experience, Skills, Abilities) High School diploma or GED equivalency One (1) year of customer service experience Basic computer navigation and keyboarding skills, including ability to multi-task and navigate between multiple systems Good written communication skills to include accuracy and relevant client information Ability to work with confidential information in a professional manner Ability and willingness to work a flexible schedule/overtime, as needed Ability to adapt to change and work in a fast paced environment Demonstrated proficiency in basic computer applications, such as Microsoft Office software products Excellent communication and organizational skills as well as a friendly and outgoing personality Ability to work under pressure and handle multi-task work environment Must be well organized, detail-oriented and have excellent time-management skills PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by Team Members to successfully perform the essential functions of the job. While performing the duties of this job, the Team Member is regularly required to talk and hear. Required to frequently sit, stand, walk, use hands to finger, handle or feel, and reach with hands and arms. The Team Member is occasionally required to lift and/or move 50+ pounds, sit; stoop, bend and kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines, etc. This is a full-time position. Core days/hours are Monday through Friday, 8:00 am to 5:00 pm, Saturday and Sunday, 8:00 am to 4:00 pm. (Weekend rotation schedule.) Evening hours are Monday through Friday until 8:00 pm. Occasional overtime required. OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities and activities may change at any time with or without notice.

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