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Benefits:
- 401(k) matching
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
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Benefits/Perks
- Medical insurance
- Dental insurance
- Vision insurance
- 401K retirement with company match
- Vacation, paid time off
Job Summary
We are seeking a dynamic and energetic Customer Service Representative to join our team! In this role, you will be the frontline ambassador for our company, providing exceptional support and solutions to our valued clients. Your enthusiasm, communication skills, and problem-solving abilities will drive customer satisfaction and foster long-term relationships. While this position focuses on maintaining positive customer relationships while reducing delinquency, ensuring timely payments and customer payment applications. This position also involves assisting other team members in all functions and responsibilities of the office.
Responsibilities
- Review aging reports and prioritize high risk or significantly past due accounts
- Contact customers via phone, email, or mail to collect outstanding payments
- Apply customer payments to customer accounts with our CRM accurately and make contact with customers if there is a payment vs account balance discrepancy
- Reconcile on a daily, weekly and monthly basis all customer payment avenues to ensure accuracy in recording and processing of all payments
- Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring clear and effective communication.
- Assist clients with product or service information, troubleshooting issues, and resolving complaints with a positive attitude.
- Process customer transactions accurately, including data entry, cash handling, and order processing.
- Maintain detailed records of customer interactions, transactions, comments, and complaints using Microsoft Office tools and internal CRM databases.
- Collaborate with team members to share insights, improve processes, and enhance overall client satisfaction.
- Demonstrate excellent phone etiquette and active listening skills to understand customer needs thoroughly.
- Connect with web, social media and telephone sales leads to build the sales department sales appointment pipeline
- Schedule customers for service calls and/or route delivery
- Recommend Culligan products and services to customers
- Previous experience customer support roles is required.
- Proficiency in Microsoft Office Suite (Word, Excel) and basic computer skills for data entry and documentation.
- Experience with outbound calling, client services, or sales is a plus.
- Knowledge of call center procedures, phone etiquette, and customer service best practices. Join us as a Customer Service Representative where your energy fuels outstanding service! We value proactive individuals who thrive on helping others and excel. Your contribution will be vital in creating positive experiences that keep our clients coming back!
Qualifications
- High school diploma or GED
- Minimum of two years of customer service experience required
- Strong time management and project management skills
- Proficient in Microsoft Office (word, excel, outlook)
- Excellent communication skills, both written and verbal
- Accounts receivable / collection calls
- Appointment scheduling for field technicians in a residential setting
About Culligan
As the world’s leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.Â
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