Operations Manager, Titletown

Delaware North is seeking an Operations Manager to lead operations at Titletown District and Ariens Hill in Green Bay, Wisconsin. In this role, you will oversee concessions, park operations, and café services, ensuring exceptional guest experiences across these premier destinations. The Operations Manager will drive operational excellence, support business growth and profitability, and foster strong client and guest relationships by delivering high-quality products, efficient service, and outstanding hospitality.

* Competitive relocation package! 

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• Relocation assistance provided
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Delaware North has operated concessions, premium dining, and restaurants at the Green Bay Packers' Lambeau Field and Titletown since 2012. At Titletown, we operate Homefield Pub + Social, featuring Topgolf Swing Suites, and host special events, including seasonal sledding and ice skating.

• Oversee the team, including developing, promoting, corrective counseling, mentoring, evaluating performance, and providing positive feedback to improve overall performance.
• Manage and oversee restaurant and concessions operations effectively and efficiently according to Delaware North hospitality standards within 46 Below Cafe, Titletown park activations, 4th & Strong Cafe, and Skating & Tubing operations
• Oversee alcohol compliance, training and quality standards, including, but not limited to Delaware North’s 4 Key Elements of Service, S.E.R.V.E, on the job training, etc.
• Maintain existing programs and develop new creative concepts that ensure the highest possible quality of food service.
• Oversee prices and portions for products and services within approved profit plan guidelines.
• Provide and administer, in accordance with corporate policy, an effective system for cash, inventory, payroll, and yield control. Ensure compliance with accounting policies and procedures.
• Ensure proper repair and maintenance of foodservice equipment; initiate capital budget to replace, remodel equipment and facilities.
• Directly accountable for budget and profitability of departments with the General Manager. Develop financial objectives consistent with company objectives.

• Minimum of three years' management experience in a high-volume concession or catering environment, preferably in a venue of significant size and scope, as well as prior food service operations experience.
• Familiarity with standard food and beverage equipment, inventory, cost control, and purchasing.
• Strong leadership skills are a must.
• Excellent client relationship management skills.
• Strong financial acumen; analytical and detail-oriented.
• Familiar with POS and inventory software.
• No degree required.