Inside Sales Representative

Position Summary:

The Inside Sales Representative (ISR) is a revenue-generating sales professional responsible for driving profitable growth within TEVET’s Aerospace, Defense, and Government markets. The ISR owns assigned accounts and is expected to build and deepen strategic relationships with both customers and suppliers to increase opportunity flow, improve competitiveness, and strengthen long-term account value. This role owns assigned accounts, develops strategic relationships with customers and suppliers, , and executes disciplined pipeline management to achieve defined revenue and objectives.

The ISR is accountable for measurable outcomes, including quote-to-order conversion, responsiveness, account expansion, and customer satisfaction. Success requires initiative, urgency, sound judgment, and the ability to operate effectively in a fast-paced, high-accountability environment.

A core expectation of this role is proactive outreach. The ISR routinely initiates phone-based customer and supplier engagement to discuss opportunities, uncover requirements, clarify specifications, validate fit, influence sourcing decisions, and drive quote follow-up. The ISR leverages these conversations to reduce friction in the buying process, strengthen trust, and directly improve conversion and win rates.

The ISR serves as a subject matter expert for assigned accounts and may coach and mentor other ISRs as directed by the Director of Sales Operations. The role also requires cross-training on additional accounts to ensure continuity of support and coverage.

As a key liaison between Sales, Quality, and Operations, the ISR ensures compliance with customer requirements, contractual obligations, and TEVET’s Quality Management System (QMS). The ISR proactively resolves issues, protects customer relationships, and safeguards revenue.

Essential Duties & Responsibilities

·       Own the quote-to-order process for assigned accounts, including creation, revision control, and proactive follow-up to drive conversion and meet sales goals

·       Manage high-quality customer and supplier communication (email, phone, and portals) regarding pricing, availability, documentation, technical requirements, and order status with a bias for speed and accuracy; ensure communications and key updates are reflected in CRM activity and opportunity records as appropriate.

·       Partner with Account Managers to

·       Ensure strict compliance with customer quality clauses, flow-down requirements, and contractual obligations on RFQs and POs, escalating risks early and documenting resolutions.

·       Drive issue resolution across Sales, Quality, and Operations (terms and conditions, lead time, quality requirements, invoicing, discrepancies) to protect customer satisfaction and revenue; contribute to continuous improvement in policies and procedures for assigned accounts.

·       Support team performance through cross-coverage and continuity planning; provide backup coverage for Account Managers and ISRs and contribute to process improvement initiatives as assigned.

·       Performs other duties as assigned.

Work Environment

This is a full-time, exempt, salaried position with commission eligibility. The role is performance-driven and focused on achieving defined revenue, margin, customer engagement, and account management objectives. Work is generally conducted during standard business hours, but the ISR is expected to demonstrate the flexibility and responsiveness required to meet customer needs, support business priorities, and deliver results. Some travel may be required.

Physical Demands

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to talk or hear. The employee is occasionally required to stand; walk and use hands to finger, handle, or feel.

Qualifications           

Education / Experience

·       Bachelor’s Degree, currently pursuing Degree or an equivalent combination of education and relevant experience.

·       3+ years of direct customer service or sales experience.

·       5+ years of applicable experience/training in customer service and/or sales, and experience with government contracts, FARS/DFARS is preferred.

Abilities / Skills

·       Professional verbal and written business communication skills in English.

·       Business math calculation skills, including applying concepts of basic algebra and geometry.

·       Ability to successfully manage tight deadlines, multiple activities, programs, and priorities simultaneously. Fundamental expectations are to complete responsibilities efficiently without sacrificing quality, time management, and prioritization of customer’s needs.

·       Ability to use resources at hand to navigate grey areas of decision making.

·       Knowledge of business-to-business procurement and/or contracting requirements for the direct Government and/or Prime Contractors.

·       Understanding of basic accounting terminology. 

·       Three plus years of experience using CRMs or similar software.

 Equipment Proficiency

·       3+ years of professional experience in a Windows based computing environment utilizing local, network, and cloud-based software, storage, and password managers. Intermediate to advanced skills conducting Internet searches using currently popular browser applications.

·       Proficient use of Microsoft Outlook, Excel, and Word in a professional setting at the intermediate level.

·       Proficiency converting documents to and from Adobe PDF format. Experience using chat and video-conferencing software.

·       Experience using CRMs in day-to-day activities.