SDS Customer Service Representative

This role follows a Sunday–Friday rotating schedule with 8-hour shifts. Start times may be as early as 5:00am, with shifts ending as late as 4:00pm. Availability to work select holidays is required.

Handle store-related issues and directs store customers to the appropriate individual within the supply chain for resolution.

1. Resolve store customer issues relating to deliveries, delivery times/schedules, pricing, invoices, and credits.
2. Direct store customer questions, requests or concerns to the appropriate individuals within the supply chain for resolution.
3. Follow up on all store customer related issues to ensure store customer satisfaction.
4. Allocation (Force Shipments)  / Data Entry
5. Act as a liaison between all SDS departments.
6. Enter data accurately.

(Equivalent combinations of education, licenses, certifications and/or experience may be considered)

Education

• High School degree / GED required
• Technical / Trade training / Sheetz training preferred

 Experience

• 2 years customer service experience required

 Licenses/Certifications

• None required

Tools & Equipment

• General Office Equipment

Sheetz is committed to the full inclusion of all qualified individuals. Sheetz is committed to considering all applicants regardless of disability who can perform all essential job duties with or without accommodations.