Clinical Resource Coordinator - St. Lawrence Region

Job Title: Clinical Resource Coordinator
Department: Rheumatology            
Location: Greenfield Medical Campus - Canton, NY                      
Hours Per Week: 40 scheduled weekly hours
Schedule:  0800 - 1600 Mon - Fri
            

SUMMARY:
The Clinical Resource Coordinator is a registered nurse who is accountable for the effective clinical management and delivery of care with patients and families in the Physician Practice Management practices. The Clinical Resource Coordinator assists with planning, directing, and evaluation of the specialty practice care programs that are provided to patients and their families. Acts as a Team Lead and resource for all clinical staff within the outpatient practice setting.

RESPONSIBILITIES:

• Clinical Practice & Program Leadership

  • Integrate professional nursing principles into daily practice and lead coordination of outpatient programs within the specialty care setting.

  • Develop, implement, and evaluate patient care plans in collaboration with providers, ensuring timely interventions, rescheduling, and continuity of care.

  • Serve as a liaison between patients, families, physicians, and multidisciplinary teams, providing education, guidance, and emotional support throughout all phases of care.

  • Oversee and support clinical staff within the medical practice, ensuring safe, efficient, and compassionate patient care delivery.

• Care Delivery

  • Deliver safe, effective, and evidence-based nursing care, including triaging calls, administering medications and injections, assisting with procedures, and managing prescriptions.

  • Facilitate coordination of care, follow-up services, and patient education to promote treatment adherence and positive clinical outcomes.

  • Lead team huddles, support provider workflows, and collaborate with community resources to meet the needs of high-risk or complex patients.

• Quality & Regulatory Compliance

  • Participate in performance improvement initiatives and ensure compliance with DNV, CMS, and NYS Department of Health standards and regulations.

  • Promote a culture of safety and act as a clinical resource for quality and regulatory education within the practice.

• People & Professional Development

  • Serve as a mentor, educator, and role model for clinical and hospital staff, fostering professional growth and effective communication.

  • Provide patient and staff education that supports self-management, shared decision-making, and continuity of care.

• Patient Advocacy & Coordination

  • Act as a central point of contact and advocate for patients, families, and caregivers, ensuring clear communication and access to appropriate care and resources.

  • Support transitions in care, facilitate referrals, and promote preventative care to reduce emergency visits and hospital readmissions.

• Community & Resource Integration

  • Coordinate with regional and community health services for extended patient needs and ensure documentation of individualized care plans.

  • Promote culturally and linguistically appropriate education to enhance patient understanding and engagement.

• Leadership & Collaboration

  • Demonstrate leadership and professional behavior in all interactions, contributing to team conferences, divisional meetings, and in-service education.

  • Collaborate with practice management to identify opportunities for process improvement and operational excellence.

• Additional Duties

  • Perform other related responsibilities as required to meet organizational and patient care needs, maintaining flexibility and accountability within the role.

REQUIRED QUALIFICATIONS:

• Licensed in good standing as a Registered Nurse under the State of New York

• Current AHA BLS Certification required.

PREFERRED QUALIFICATIONS:

• Current AHA ACLS preferred

• Chronic Disease Self-Management Certification preferred.

• Willingness to obtain ongoing and up to date population specific education

EDUCATION:

LICENSES / CERTIFICATIONS: 

PHYSICAL REQUIREMENTS:

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.