Technical Services Support Administrator

Technical Services Support Administrator

Role Summary:

Greenfield Savings Bank is seeking a full-time Technical Services Support Administrator to join our Information Technology team. This position plays a key role in provisioning and deploying computer systems, managing technology assets, and developing procedures that uphold internal policies, security best practices, and regulatory requirements. 

You will be a central contributor to delivering exceptional customer service, technical support, and end-user training. Working closely with IT leadership and colleagues, you will help ensure timely, high-quality service delivery by coordinating communication, prioritizing support needs, and continuously identifying opportunities to enhance processes and improve customer satisfaction.

Primary Responsibilities:

• Provide hands-on technical support, troubleshooting, and training for employees at all levels, covering a broad range of enterprise applications, systems, desktops, tablets, and mobile devices.
• Provision, deploy, and support hardware including computers, printers, scanners, other Bank hardware, and associated software.
• Contribute to the Bank’s vulnerability management activities, including remediation and documentation.
• Serve as a backup administrator for core enterprise technologies such as Active Directory (AD), Azure AD, Group Policy, and PowerShell-based automation. 
• Support data protection initiatives, disaster recovery planning, business continuity efforts, and related testing activities. 
• Maintain accurate service desk tickets, asset inventories, and lifecycle records within the Bank’s ticketing and asset management systems.
• Develop, update, and maintain technical documentation, procedures, and knowledge base articles.
• Collaborate with departments to understand technical needs and deliver effective service and training.
• Research, evaluate, and recommend new technologies or applications under the guidance of senior team members.
• Participate in an on-call rotation for after-hours break/fix support.
• Travel occasionally to branch locations to support on-site needs.
• Perform additional duties as assigned. 

Requirements:

• Associates degree, or High School Diploma with equivalent professional experience.
• 2-4 years’ experience in an IT support role.
• Strong working knowledge of current Microsoft operating systems, Microsoft 365, and standard hardware platforms.
• Exceptional communication, collaboration, and interpersonal abilities, with a customer-focused mindset.
• Demonstrated troubleshooting and analytical skills, with a proven track record of resolving technical issues efficiently. 
• Valid driver’s license and the ability to travel independently throughout Franklin and Hampshire counties.
• Ability to lift and move equipment weighing up to 40lbs.

Desirable Skills:

• Experience using scripting languages (e.g., Powershell) to automate tasks or streamline workflows
• Experience using desktop management or endpoint management platforms. 
• Experience working with ticketing systems and asset management tools.
• Industry certifications related to PC hardware, software, or Microsoft technologies. 
• Previous experience in a financial institution or other regulated environment.

Hands-on experience implementing or supporting banking-specific applications, systems