IT Field Services Engineer

Welcome to Ovation Healthcare!

At Ovation Healthcare (formerly QHR Health), we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions. 

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare’s vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior. 

We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare, you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork. 

Ovation Healthcare’s corporate headquarters is located in Brentwood, TN. For more information, visit www.ovationhc.com. 

Position summary
Provides hands-on, onsite remediation support for endpoints and devices that cannot be remediated through remote tools or that experience issues after patching or hardening changes. Ensures remediation and compliance outcomes are achieved even when automation is not possible.

Essential functions

• Perform onsite patching, recovery, and repair for endpoints and devices that cannot be remediated remotely.

• Resolve post-change failures including boot issues, application failures, connectivity issues, and performance degradation; restore devices to operational state.

• Support hands-on updates for specialized devices, video teleconferencing endpoints, and other assets requiring physical access.

• Capture remediation evidence and device outcomes to support Qualys closure validation and program reporting.

• Provide accurate reporting inputs on completion counts, repeat failures, and turnaround time to support metrics and service level agreement reporting.

• Identify recurring patterns and escalate systemic issues for root cause analysis and permanent fixes.

Required qualifications

• Three or more years of direct, hands-on field services experience supporting enterprise endpoints and peripheral troubleshooting.

• Strong diagnostic and repair skills with the ability to work independently in customer environments.

Preferred qualifications

• Hospital information technology experience strongly preferred; broader healthcare experience preferred.

• Certifications highly desirable: CompTIA A+, CompTIA Network+, CompTIA Security+, or equivalent.

Work schedule expectations

• Flexibility to support onsite work during maintenance windows and urgent remediation events as needed.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

• Reliable high-speed internet connection is required for all remote/hybrid positions. 

• Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing, cloud-based tools, and other online work-related activities. 

• A HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions, no use of public Wi-Fi unless connected through a secure company-provided VPN, and compliance with all applicable HIPAA privacy and security regulations.

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