Admissions Coordinator - Business Office Manager

At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

Admission Coordinator: Coordinates and plans the daily operation for all pre-admission activities. Coordinates admission with other departments by collecting and distributing the appropriate information. Identifies information needed from the referring hospital to finalize the admission.

Performs and provides administrative support services for the patient admission process. In addition, contacts and meets with families for admission registration, maintains files and conducts special projects as assigned.

Business Office Manager: Primary business office responsibilities include accounts receivable management, to include collection of private AR balances, Medicaid application and eligibility reviews and Patient Trust Fund management. 

Essential Functions: (Admissions Coordinator)

• Participate in continuing education/ professional development activities. 
• Communicate and demonstrate a professional image/attitude for patients, families, clients, coworkers and others.
• Adheres to policies and practices of Kindred Healthcare.
• Complete verification of admission pre-certification and insurance benefits if patient is to be admitted.
• Learn and have a full understanding of scheduling and pre-register routines in EMR.
• Coordinate bed availability with clinical leadership.
• Develop positive relationships and establish open communication with referral sources including internal/external hospital case managers, social workers, nursing staff, physicians, and third-party payors.
• Participate in team business and referral development committee meetings in coordination with our Sales and Marketing Teams.
• Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
• Maintains all information in a manner that ensures confidentiality and meets all regulatory requirements.
• Accesses Medicare Common Working file and calculates Medicare days.
• Reviews and obtains signatures for admission paperwork on all admissions and forwards copies to the business office and medical records department.
• Prepares a variety of administrative reports, statements, and rosters. Gathers data and other necessary information. 
• Performs a wide variety of typing assignments, which are often confidential in nature, to include follow-up letters, per-diem letters, spreadsheets, schedules, and quarterly board reports.
• Assists in answering phone inquiries by taking messages, taking demographic information on potential referrals, and forwarding messages by paging the Clinical Liaison Manager.
• Develops an understanding of responsibilities for participation in Quality Improvement activities.

Essential Functions: (Business Office Manager)

• Establishes and maintains financial files for all patients related to admission, billing, and collection of accounts receivable.
• Completes all necessary documentation and updates applicable system data.
• Coordinates, performs, and documents the collection of private accounts receivable and past due accounts.
• Reviews payment policies and procedures with new admissions and their responsible parties.
• Administers and reconciles patient trust accounts and petty cash.
• Performs month-end close procedures and prepares and submits all required reports.
• Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

Knowledge/Skills/Abilities/Expectations

• Ability to collect, organize, evaluate and communicate pertinent clinical information with effective verbal and written skills.
• Strong customer service skills and commitment to service excellence.
• Familiar with medical terminology.
• Computer skills that include Microsoft Office, Word, Excel and Outlook and PowerPoint.
• Knowledge of long-term care collection practices and techniques.
• Ability to communicate effectively with patients and their family members, and at all levels of the organization.
• Ability to organize and prioritize to meet deadlines.
• Skilled in the use of computers and the Microsoft Office suite of applications.
• Ability to be flexible in work hours.
• Ability to be accurate, concise and detail oriented.
• Skilled in directing and motivating the workforce.
• Must have good and regular attendance.
• Approximate percent of time required to travel: 0 – 10%25.
• Performs other duties as assigned

Education:

• Bachelor’s degree in clinical area preferred

Licenses/Certification:

• Healthcare professional licensure preferred; that is, as Registered Nurse, LPN, Respiratory Therapist, Physical Therapist, Occupational Therapist or Social Worker

Experience:

• Three years’ healthcare experience