Position Summary

The Banquet Captain is responsible for leading banquet service staff and ensuring the seamless execution of events in accordance with Greensboro Country Club's service standards. This role serves as the on-site service leader during events, coordinating staff, communicating with management, and delivering an exceptional experience for members and guests.

Reports To

Banquet Manager
Clubhouse Manager

Essential Duties & Responsibilities

Lead and supervise banquet service staff during events, including setup, service, and breakdown
Act as the primary point of contact on the floor during assigned events
Ensure all food and beverage service meets Club standards for quality, presentation, and timing
Assign staff positions and responsibilities based on event needs and staffing levels
Communicate clearly with the Banquet Manager, Clubhouse Manager, culinary team, and event contacts
Monitor event flow and proactively address guest needs or service issues
Enforce service procedures, safety standards, and Club policies
Train, coach, and support banquet staff to maintain consistent service excellence
Maintain a calm, professional presence during fast-paced or high-pressure events
Assist with inventory awareness, equipment handling, and proper care of Club property

Qualifications & Skills

Previous banquet or hospitality leadership experience preferred
Strong knowledge of food and beverage service standards
Excellent communication and organizational skills
Ability to lead, motivate, and manage a diverse team
Calm and professional demeanor in fast-paced environments
Strong attention to detail and commitment to service excellence
Flexible schedule, including nights, weekends, and holidays
Ability to stand and walk for extended periods
Ability to lift up to 30 pounds
High School diploma or equivalent

Work Environment & Physical Requirements

Frequent standing, walking, bending, and lifting
Exposure to kitchen and service environments
Ability to work extended hours based on event schedules

Additional Expectations

Uphold Greensboro Country Club's values, service culture, and professional appearance standards
Serve as a role model for teamwork, accountability, and member-focused service

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