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The Night Manager oversees contract compliance for our designated building maintenance accounts in the Winston-Salem area and manages the working relationship between City Wide and our independent cleaning contractors. This is a full-time, evening/overnight shift position ideal for someone with strong people-management skills and a background in facilities or janitorial services.
Key responsibilities:
- Build and maintain strong working relationships with independent contractors by communicating client priorities and collaborating on solutions.
- Review scope-of-work documents and conduct quality inspections to retain existing accounts and support new business growth.
- Send nightly recap reports and escalate urgent issues to the Facility Services Manager.
- Handle customer complaints, new account start-ups, and special client requests.
- Enforce company policies on cleaning standards, tools, and equipment use.
- High school diploma or equivalent; additional experience in commercial janitorial or facilities services is a plus.
- Prior supervisory experience, including coaching, motivating, and leading a team across multiple sites.
- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Comfortable with regular local travel between client sites; valid driver's license and reliable vehicle recommended.
- Ability to lift up to 25 pounds and remain on your feet for extended periods during site visits.
- Pay: $21.00 per hour
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Car and phone allowance
- Opportunities to grow into account management or operations leadership
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