Technical Support Representative

Job Purpose

This position organizes and leads cross-functional projects related to aircraft in operations.

Key Accountabilities

• Drive resolution of Technical, Reliability, or Delivery issues through cross-functional engagement stakeholders and external dealer and customer coordination.
• Manage product enhancement to ensure technical, cost, schedule, and deliverable requirements are achieved.
• Serve as the Project/Technical specialist for Customer Service projects/issues.
• Provide Project Management support for internal development programs.
• Manage dealer and customer role in regards to logistics and communications for product enhancements.
• Perform business case analyses required to facilitate program investment decisions.
• Facilitate development of request for proposal packages and associated documentation.

Qualifications, Experience, and Skills

• Associates degree in Aviation related field strongly preferred.
• High School diploma or equivalent required.
• 5-10 years combined experience in any of the following areas; design, manufacturing, operations engineering, quality assurance, supplier development engineering, supply chain and/or project management.
• Project Management Certification preferred
• Multi-lingual preferred

Working Conditions

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times