Technical Support Specialist

About the role

Are you a passionate problem-solver who loves helping people get the most out of technology? Core Education at Greenville University is looking for a talented Technology Support Specialist to join our campus IT team. In this highly visible, people-first role, you will be the go-to resource for faculty, staff, and students — keeping classrooms humming, labs running, and the entire campus community empowered to do their best work.

This is a fantastic opportunity for someone early in their IT career who wants to build deep skills in a mission-driven environment and make a real difference in the lives of students and educators every day.

What you'll do

• Serve as the frontline technical resource — triaging, troubleshooting, and resolving hardware, software, and system issues via SolarWinds (target: 90%+ of tickets resolved within SLA)
• Install, configure, and maintain computers, labs, classrooms, and peripherals to ensure 99%+ uptime and readiness for scheduled classes
• Deliver user training through in-person sessions, self-guided videos, and clear how-to documentation so every campus user can confidently leverage technology
• Maintain accurate asset records, document configurations, and build a knowledge base of troubleshooting procedures
• Evaluate vendor solutions and contribute recommendations on hardware and software procurement
• Bring patience, empathy, and a customer-first attitude every time you interact with the campus community

Qualifications

Required:

• Associate's degree in computer science, Information Systems, IT, or a related field — or an equivalent combination of education and hands-on experience
• Prior experience in a help desk, IT support, or technical customer service role
• Demonstrated ability to troubleshoot both hardware and software issues
• Working knowledge of Windows operating systems and common business applications

Preferred (bonus points, but not a dealbreaker):

• CompTIA A+ or similar foundational IT certification
• Experience working in higher education or an academic environment
• Familiarity with LMS platforms such as Canvas, Blackboard, or Moodle
• Microsoft or Apple technical certifications
• ITIL Foundation certification
• Experience creating user training materials or documentation

Technical Skills We Value

•       Proficiency with Windows and macOS operating systems

•       Working knowledge of Active Directory and group policy administration

•       Basic networking fundamentals: TCP/IP, DNS, DHCP, Wi-Fi

•       Experience with help desk ticketing systems (SolarWinds or similar)

•       Hardware troubleshooting and repair for desktops, laptops, printers, and peripherals

•       Understanding of IT security best practices and user access management

Work Environment

This is a fully on-campus position at Greenville University. You'll split your time between desk-based ticket work and field support across campus — offices, classrooms, computer labs, and occasionally server rooms. Standard business hours apply, with occasional evenings or weekends to support special events. The role requires the ability to lift equipment up to 50 lbs and navigate a variety of campus environments.