Telecommunications Engineer (Hybrid - Greensbroro, NC)

Welcome to Ovation Healthcare!

At Ovation Healthcare, we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions. 

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare’s vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior. 

We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare, you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork. 

Ovation Healthcare’s corporate headquarters is located in Brentwood, TN. For more information, visit www.ovationhc.com. 

Position summary
Performs hands-on vulnerability remediation, device and platform patching, and secure configuration hardening for video teleconferencing endpoints and supporting services. Ensures devices remain secure and reliable while supporting measurable compliance outcomes.

Essential functions

• Review Qualys Vulnerability Management findings and vendor advisories for video teleconferencing devices and platforms; plan remediation waves.

• Execute device and platform updates during approved windows; coordinate with Field Services for hands-on updates when remote methods are not feasible.

• Apply hardening configurations including secure administrative access, credential posture alignment, disabling insecure features where applicable, and logging posture where supported.

• Validate device registration, conferencing performance, and service availability post-change; document evidence and outcomes.

• Maintain metrics for remediation completion, success rates, vulnerability aging, and repeat findings; support service level agreement reporting.

Required qualifications

• Three or more years of direct, hands-on support for enterprise video teleconferencing platforms and endpoints.

• Experience executing device updates and operational validation in production environments.

Preferred qualifications

• Hospital information technology experience strongly preferred; broader healthcare experience preferred.

• Certifications desirable: vendor platform certifications or equivalent.

Work schedule expectations

• Participation in scheduled maintenance windows as required.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

• Reliable high-speed internet connection is required for all remote/hybrid positions. 

• Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing, cloud-based tools, and other online work-related activities. 

• A HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions, no use of public Wi-Fi unless connected through a secure company-provided VPN, and compliance with all applicable HIPAA privacy and security regulations.

#LI-Hybrid