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Overview
Function (Scope and Main Purpose of Job)
Responsible for organizing and stocking the bars with major supplies and beverage products.
Responsibilities
Core Service Standards
CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearanceSAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here
Specific Responsibilities and Duties
- Assists bartenders in the service of beverages to guests.
- Maintains service stations, cleanliness of bars and re-stocks to par.
- Puts beverage orders away in correct locations, re-stocking of pump room, soda room, and changing out kegs as needed.
- Assists guests in a courteous and friendly manner.
- Stocks main coolers with all beverage products.
- Shovels ice from ice machine into ice bins.
- Maintains deep cleaning of all beverage areas and equipment.
- Abides by all State, Federal, and Company liquor regulations pertaining to alcoholic beverage service to minors and intoxicated guests.
- Requires heavy lifting.
- Ensures compliance with all federal and state gaming regulations.
- Understands all PLCB regulations.
- Abides by company and department specific appearance standards.
- Performs additional duties as assigned.
Qualifications
Job Requirements (skills, knowledge, and abilities)
- Must be able to work in smoke filled environments.
- Must be RAMP certified.
- Must be able to obtain and maintain licensure as required by the State Gaming Agency for the position.
- Must have thorough knowledge of approved Responsible Gaming Program.
- Required to work nights, weekends, and/or holidays.
Educational Requirements
- High school diploma or GED preferred.
Physical Requirements
- 24/7 operation requiring extended hours and the ability and willingness meet the applicant’s schedules when needed.
- Casino is over 100,000 square feet and requires ability and energy to move about it with a true sense of urgency.
- Ability to stand for long periods of times without sitting or leaning.
- Handling, carrying or lifting items weighing up to 75 pounds.
- Ability to climb, bend, stretch, twist or reach with your body and arms, work under variable temperatures and noise levels.
- Ability to use near vision, see details at close range.
- Use of going up and down 31 stairs multiple times per day and elevators.
Working Conditions
- 24/7 high energy casino with over 100,000 sq. ft of gaming and entertainment space and approximately 500 employees.
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You may occasionally work in an environment where smoking is allowed.
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