Guest Service Supervisor - Greensburg

Overview

Why We Need Your Talents:

Oversees the shift and Guest Service team members consistent with internal controls, policies and procedures while ensuring service standards are consistently met.

Responsibilities

Where You'll Make an Impact:

• Supervises and leads Guest Service Representatives on assigned shift.
• Ensure the guest experience is flawless on the slot floor and Live! rewards desk while proactively communicating and coordinating with all department to solve service, technical and operational problems.
• Assists with the planning, set up and execution of contests and promotions, while taking ownership for the success for the marketing event.
• Assists Guest Services team members as needed with the payment of slot machine jackpots and machine malfunctions.
• Responds to guest issues, concerns and complaints in a courteous manner consistent with guestservice standards.
• Writes and submits shift and other reports required to document shift activity.
• Ensures cross shift communication is consistent and accurate.
• Complies with all internal controls and procedures related to departmental operations.
• Ensures compliance with regulatory controls both internal and external including but not limited to state and federal laws and the State Gaming regulations.
• Hires, trains and manages staff in accordance with organizational and approved departmental standards, policies and programs.
• Ability to extend complementary services in accordance with the approved comp matrix.
• Ability to extend complimentaries in accordance with the property comp matrix.
• Performs other duties as assigned.

Skills to Help You Succeed:

• Excellent customer service and interpersonal skills.
• The ability to motivate staff through a teamwork approach.
• Proven leadership skills that include delegating as needed.
• Ability to communicate with team members and guests.
• Excellent communication skills, both written and oral.
• Available to work flexible shifts, weekends and holidays.
• Ability to obtain and maintain a valid license as required by the State Gaming Agency for the position.

Qualifications

Must-Haves:

• High school diploma, GED or equivalent work experience in casino customer service environment.

Physical Requirements

• Ability and energy to move about it with a true sense of urgency.
• Standing 20%
• Walking 55%
• Sitting 25%
• Keyboarding 20% - includes the use of handheld devices while on the casino floor.
• Use of going up and down stairs multiple times per day and elevators.

Working Conditions

• 24/7 high energy casino and entertainment space and approximately 600 employees.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.
• Available to work flexible shifts, weekends and holidays