Facilities Coordinator

Location: Remote, US

Work Hours: 8-5pm ET

Why You Should Join Us

Join a team that values efficiency, collaboration, and client satisfaction. As a Facilities Coordinator, you’ll play a critical role in ensuring smooth operations for our client locations by managing service requests and leveraging the ServiceChannel platform. This is an opportunity to make an impact by improving processes, supporting vendors, and delivering exceptional service.

What You’ll Do

In this role, you will serve as the primary point of contact for a single client, managing service requests and ensuring timely resolution. This is a Junior level position with the opportunity to grow with the role.

Key responsibilities include:

• Monitor and respond to inbound service requests via Zendesk and other platforms
• Triage and prioritize requests to ensure timely resolution
• Dispatch work orders to vendors and follow up to confirm completion and client satisfaction
• Provide basic training and guidance on ServiceChannel applications to clients and providers
• Identify and report system issues to the Support and Development teams
• Partner with Facility Managers to coordinate services and special projects
• Review work orders for cost-saving opportunities (e.g., warranty, landlord coverage)
• Maintain accurate documentation for all assigned requests
• Ensure compliance with scheduled maintenance services
• Collaborate with team members to share knowledge and maintain seamless workflows

What You Bring

Required Skills & Experience:

• Excellent English communication skills (spoken and written)
• Strong attention to detail and ability to document accurately
• Ability to learn quickly, follow processes, and adapt to feedback
• High School Diploma or GED
• Knowledge of facility maintenance and customer service experience preferred
• Reliable attendance and punctuality

Nice to Have:

• Experience with Zendesk, Five9, ServiceChannel
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Teams, Outlook)
• Background in restaurant or retail facilities

What You’ll Get

• Competitive compensation
• Comprehensive benefits package (health, dental, vision)
• Paid time off and holidays
• Professional development and training opportunities
• Collaborative and supportive team environment
• Opportunity to work with industry-leading tools and technology

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. 

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. 

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. 

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.