Automotive Operations Coordinator

About Dent Wizard

Dent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products – and our success is the result of the great people who serve our customers. We’re stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve.

Fixed Operations Coordinator Job Description 

Reporting to a District Manager/Area Manager/Market Manager/Fixed Operations Manager a Fixed Operations Coordinator advances the administrative processes necessary to deliver exceptional services to customers and employees at a limited number of worksites and facilitates the flow of customer vehicles through the repair process. 

Essential Duties & Responsibilities 

Leadership 

Works with AM/DM/ROD/RVP to ensure staffing levels meet existing and upcoming new business needs 

Hires new Technicians and coordinates the smooth transition through orientation into regular service 

Shares methods, aids, and techniques to enhance Technician performance 

Proactively addresses performance deficiencies and takes steps to correct 

Writes development plans when necessary 

Administrative 

Delivers superior administrative services to customers and employees within established timeframes 

Leads the implementation of high-quality administrative and organizational processes 

Prioritizes, logs, and tracks operational workflow for use by all shop(s) employees 

Manages billing and invoicing 

Develops and maintains positive and productive relationships with customers 

Answers customer inquiries, resolves issues, communicates repair statuses, maintains supply inventory, controls quality 

Submits timesheets, responds to information requests, maintains work logs and provides updates on work-in-progress 

Coordinates repair estimates 

Performs ADAS Scans 

Creates reports, responds to information requests 

Completes general administrative activities including answering phones, fax, data entry, ordering supplies, etc 

Reinforces Company expectations regarding professionalism ie. customer service, quality, dress code 

May act as direct supervisor in the absence of a Fixed Operations Manager 

Maintains confidentiality 

Other duties as assigned 

Required Qualifications 

Experience in an administrative support role 

Ability to prioritize assignments from multiple managers 

Proficiency with iOS and Windows including MS Office (Word, Excel and PowerPoint) 

Credible and persuasive communication style 

Self-motivated with the ability to complete assignments autonomously 

Preferred Qualifications 

Working knowledge of NetSuite and Adobe