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CUSTOMER CARE ASSOCIATE | REMOTE POSITION
Adams MultiMedia聽(AMM)聽is building an exceptional Customer Care team throughout our major markets working onsite or remotely. 聽You may be able to work in any of our 100+ locations. 聽For a complete list of AMM offices log onto adamsmultimedia.com
AMM provides complete news and multimedia products to more than 34 million people within the local communities being served.聽
AMM聽is seeking Customer Care Associates to provide superior service and an overall positive customer experience for subscribers of all 100+ APG locations.聽
AMM聽offers a competitive hourly wage, plus bonus, for local candidates working on-site.
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Primary Responsibilities
路 聽 聽 聽 聽Provide the highest level of customer service and satisfaction
路 聽 聽 聽 聽Listen to customer concerns and handle complaints in a professional and timely manner
路 聽 聽 聽 聽Review and update customer accounts and transactions while resolving issues
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Requirements
路 聽 聽 聽 聽High school diploma, GED or suitable equivalent
路 聽 聽 聽 聽1+ years of customer service experience
路 聽 聽 聽 聽Excellent phone etiquette
路 聽 聽 聽 聽Proficient computer skills, including the ability to type at least 40 WPM
路 聽 聽 聽 聽Reliable, self-starter with a positive and collaborative attitude
路 聽 聽 聽 聽Outstanding communication skills, both verbal and written
路 聽 聽 聽 聽Proven organizational skills
路 聽 聽 聽 聽Ability to sit at a desk for extended periods
路 聽 聽 聽 聽Hours may vary to cover different time zones and the ability to work weekends, holidays, evenings, a rotating schedule聽
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Interested and qualified candidates can email resumes to the Customer Care Manager: 聽mbhemby@apgcustomercare.com
聽No phone calls please.聽
聽All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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