Job Title: Desktop Support Technician

Job Code: 36304

Job Location: Greenville, TX

Job Schedule: 9/80: Employees work 9 out of every 14 days – totaling 80 hours worked – and have every other Friday off

Job Description:

Prioritize, maintain, and resolve on-site IT technical issues and escalations within scope
Manage the inventory of software and hardware materials
Prepare, configure, and deploy desktop computer systems including imaging computers and maintaining image library
Ensure ongoing usability of desktop computers, peripheral equipment and software within established company standards and guidelines while ensuring optimum equipment performance and longevity
Work with vendors when necessary to resolve technical problems with hardware and software
Work with Network, Server, and Applications Administrators to diagnose and resolve issues
Support management of network closets and server rooms with service framework providers within scope
Work with all IT Dept.’s and Service Areas in support of IT Shared Services and effective resolution to customer support needs
Evaluate, recommend, and perform upgrades to computer systems and applications to ensure optimum efficiency
Effectively diagnose and resolve unique, non-recurring problems with limited supervision
Meet established service level agreements (SLA), requirements leveraging best practice and L3Harris standards and processes. Analyzing and acting upon SLA’s and metrics data to ensure customer service and customer satisfaction
Elevate immediately to L3Harris IT leadership any potential risks and concerns that could have significant impact on the sites ability to meet customer expectations and contractual requirements for both internal and external customers
Guide continuous improvement efforts for the IT Customer and Site Operations service delivery
Ensure consistent and appropriate communication with end users, BRM’s, and Site-level Leadership for IT operations, service inquires and issues
Support unclassified IT services within scope

Qualifications:

Bachelor’s Degree and a minimum of 2 years of prior related experience. Graduate Degree or equivalent with 0 to 2 years of prior related experience. In lieu of a degree, minimum of 6 years of prior related experience.

Preferred Additional Skills:

Bachelor's Degree and/or A+ Security+ Network+/Microsoft certifications are a plus
Must be detail-oriented, accurate and well organized
Excellent oral and written communication skills, interpersonal and organizational skills are required
Ability to work independently and efficiently to meet deadlines and established response times is essential
Ability to establish and maintain a good working relationship with other professionals to provide support and resolve issues
Must be able to remain flexible with changes in priorities for various tasks and project assignments

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