Job Description Summary

As one of the most transformative and visible Quality leaders in GEV, you will serve as the Quality Leader for one of the largest business lines in the company - Gas Power Global Services. You will be responsible for driving Quality outcomes for our customers and field services teams by leading a highly mature quality organization.

Job Description

Essential Responsibilities

Strategic Leadership:
- Lead the implementation of a cohesive customer and field quality vision – in line with GEV Zero-Defect Framework
- Drive transformational initiatives to improve read across for regions, reliability for our product, customer responsiveness and reduction in cost of poor quality
- Define and own enterprise quality goals, KPIs, action-plans and roadmaps
Customer Engagement:
- Engage in largest customer issues and ensure RCAs and corrective actions are sufficient and deployed globally
- Represent the business on quality matters with customers, regulators, and external partners
- Partner with Customer Services Engineering and improve speed and quality of issue resolution, inclusive of enhanced technical support through advanced tools and AI
Internal Focus Areas:
- Operationalize framework for early identification High Risk Defect to meet reduction targets for Customer Events and Days-Lost-Generation (DLG)
- Support Successful Outage Score Improvement target for One Field Services, by avoiding repeat escapes that contribute to quality defects including – 1st attempt start-up failure, trips post start etc
- Lead the deployment of new Customer Experience MOR for Global Services and drive improvement in the Customer Experience Score
- Partner with ITR Region Leaders and OFS Region GMs, to develop and execute an action-plan to improve Glint survey score for Quality for the front-lines
- Support the roll-out of “EXECUTE” Zero Defect Framework for One Field Services and partner cross-functionally to improvement the same for “WIN-DESIGN-BUY-BUILD”
Team Development:
- Lead, develop, and inspire a multi-regional, highly mature quality organization
- Coach direct staff towards executive readiness
- Enhance the culture of breakthrough thinking and adoption of GEV lean operating method tools

Qualifications/Requirements

Bachelor's degree from an accredited university or college and 10 years’ experience in the Operations environment with strong business process understanding with proven track record of results using Quality and Lean methodologies OR High school diploma/GED and 20 years of experience in the Operations environment with strong business process understanding with proven track record of results using Quality & Lean methodologies
Expertise in structured problem solving methodologies (such as A3, 8D, PSR, TapRooT, Shainin etc) and familiarity with GEV Lean Operating Method tools (MOR, Hoshin, Roadmap, Daily Management and Kaizen)
Proven track record in leading global quality transformations (people, process and systems) and driving enterprise-level improvements to improve customer experience
Knowledge of engineering, manufacturing, and supply chain processes, with deeper experience in power generation and/or field service-based businesses
Experience supporting diverse customer bases and cross-functional teams across multiple regions, with high level of adaptability and resilience in managing complex, global challenges
Candidates outside US must have EU Work Permit

Desired Characteristics

Systems Thinking: Ability to see how changes in one part of the process affect the entire value stream.
Influencing Skills: Proven ability to lead change across functions without direct hierarchical authority.
Data-Driven: A passion for using data to find the "signal in the noise" and prioritize the most impactful projects.
Resilience: The tenacity to challenge the status quo and maintain high standards even under delivery pressure.
This job will require travel >25% , may vary depending on location

For candidates applying to a U.S. based position, the pay range for this position is between $200,000 and $250,000 USD. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

Como uno de los líderes de Calidad más transformadores y visibles de GEV, usted se desempeñará como Líder de Calidad para una de las líneas de negocio más grandes de la compañía: Gas Power Global Services. Será responsable de impulsar los resultados de Calidad para nuestros clientes y equipos de servicios en campo, liderando una organización de calidad altamente madura.

Responsabilidades Esenciales

Liderazgo Estratégico:
- Liderar la implementación de una visión cohesiva de calidad para clientes y servicios de campo, alineada con el Marco de Cero Defectos de GEV.
- Impulsar iniciativas transformacionales para mejorar la estandarización entre regiones, la confiabilidad de nuestros productos, la capacidad de respuesta al cliente y la reducción de los costos derivados de la mala calidad.
- Definir y liderar los objetivos de calidad a nivel empresarial, los indicadores clave de desempeño (KPIs), los planes de acción y las hojas de ruta.
Relación con Clientes:
- Participar en los problemas más importantes de los clientes y asegurar que los análisis de causa raíz (RCA) y las acciones correctivas sean adecuados y se implementen globalmente.
- Representar al negocio en temas de calidad ante clientes, organismos reguladores y socios externos.
- Colaborar con Customer Services Engineering para mejorar la velocidad y calidad de la resolución de problemas, incluyendo soporte técnico avanzado mediante herramientas avanzadas e inteligencia artificial.
Áreas de Enfoque Interno:
- Operacionalizar un marco para la identificación temprana de Defectos de Alto Riesgo con el fin de alcanzar los objetivos de reducción de Eventos del Cliente y Días de Generación Perdida (DLG).
- Apoyar el objetivo de mejora del índice Successful Outage Score para One Field Services, evitando reincidencias que contribuyan a defectos de calidad, incluyendo fallas en el arranque en el primer intento, interrupciones posteriores al arranque, entre otros.
- Liderar la implementación del nuevo MOR de Experiencia del Cliente para Global Services e impulsar mejoras en el puntaje de Experiencia del Cliente.
- Asociarse con los líderes regionales de ITR y los gerentes generales regionales de OFS para desarrollar y ejecutar un plan de acción que mejore la puntuación de calidad en las encuestas Glint de los equipos de primera línea.
- Apoyar el despliegue del Marco de Cero Defectos “EXECUTE” para One Field Services y colaborar transversalmente para mejorar su aplicación en “WIN-DESIGN-BUY-BUILD”.
Desarrollo del Equipo:
- Liderar, desarrollar e inspirar una organización de calidad altamente madura y con presencia en múltiples regiones.
- Desarrollar y preparar a los colaboradores directos para posiciones de nivel ejecutivo.
- Fortalecer una cultura de pensamiento innovador y la adopción de las herramientas del método Lean Operativo de GEV.

Calificaciones/Requisitos

Título universitario de una institución acreditada y 10 años de experiencia en entornos de Operaciones, con sólido entendimiento de procesos de negocio y un historial comprobado de resultados utilizando metodologías de Calidad y Lean; o diploma de escuela secundaria/GED y 20 años de experiencia en entornos de Operaciones, con sólido entendimiento de procesos de negocio y un historial comprobado de resultados utilizando metodologías de Calidad y Lean.
Experiencia avanzada en metodologías estructuradas de resolución de problemas (como A3, 8D, PSR, TapRooT, Shainin, entre otras) y familiaridad con las herramientas del Método Lean Operativo de GEV (MOR, Hoshin, Roadmap, Gestión Diaria y Kaizen).
Historial comprobado liderando transformaciones globales de calidad (personas, procesos y sistemas) e impulsando mejoras a nivel empresarial para optimizar la experiencia del cliente.
Conocimiento de procesos de ingeniería, manufactura y cadena de suministro, con experiencia más profunda en generación de energía y/o negocios basados en servicios de campo.
Experiencia apoyando bases de clientes diversas y equipos multifuncionales en múltiples regiones, demostrando alta adaptabilidad y resiliencia para gestionar desafíos globales complejos.
Los candidatos fuera de Estados Unidos deben contar con permiso de trabajo en la Unión Europea.

Características Deseadas

Pensamiento Sistémico: Capacidad para comprender cómo los cambios en una parte del proceso afectan a toda la cadena de valor.
Capacidad de Influencia: Habilidad comprobada para liderar cambios entre funciones sin autoridad jerárquica directa.
Orientación a los Datos: Pasión por utilizar datos para identificar las señales relevantes entre grandes volúmenes de información y priorizar los proyectos de mayor impacto.
Resiliencia: Determinación para desafiar el estado actual y mantener estándares elevados incluso bajo presión por resultados.
Este puesto requerirá viajes superiores al 25 %, porcentaje que puede variar según la ubicación.

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

For candidates applying to a U.S. based position only:

Bonus eligibility: discretionary annual bonus.

This posting is expected to remain open for at least seven days after it was posted on August 13, 2026.

Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity Executive Services. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off, and the Restoration Plan, a nonqualified plan with company credits on eligible pay above IRS limits.

GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.

Learn more about this Employer on their Career Site

Global Services Quality Leader (m/f)

Job Description Summary

Job Description

Additional Information