Senior Parts Sales Rep

PRIMARY FUNCTION:

This position is responsible for directing and coordination the activities of the counter sales representatives to generate a maximum volume of parts and service sales and servicing as a primary source of information for customers and internal personnel on Caterpillar and related parts

ESSENTIAL DUTIES:

Leadership

• Supervises counter sales activities when required
• Promotes aggressive and suggestive selling by means of product knowledge, personal selling skills, over the counter contact, telemarketing, and direct mail.  Ensures counter sales reps. are proficient in the area of suggestive selling of related items
• Resolves errors with responsible staff, taking corrective action to prevent similar future mistakes
• Provides input for each Parts Sales Representative’s annual performance review
• Participates in the hiring and training or new employees to ensure proper and adequate manning of the Department
• Conducts periodic training sessions for all counter personnel, properly covering material assigned for presentation

Customer Service

• Resolves customer complaints in regard to improper handling of customer account or delays in ordering.  Makes necessary policy decisions for most problems with customers
• Provides advice and assistance on special customer problems
• Changes bulletin boards and display monthly in coordination with the promotional plans for the month
• Suggests physical improvements to the Parts Manager for approval prior to implementation
• Maintains clean and orderly counter and display areas

MINIMUM REQUIRMENTS:

Education:  High school graduate with five years of related parts sales experience.  Mechanical experience would be beneficial.

Work Experience:  (See Education)

Physical:  Must be able to sit for long periods.  Must be able to clearly communicate via the telephone and in person

Other:

This job description is not intended to be all-inclusive.  Your supervisor may request and assign you similar duties.  Any major modification of this job role requires Human Resources approval. 

Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.