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Led by dynamic owner Joe Gurrera (and his commitment to superior quality) Citarella has grown from a respected NYC fish market into a full-scale, Ultimate Gourmet Market with locations across New York City, the Hamptons, and Greenwich, Connecticut.
A family-run business, we’re driven by a passion for great food. We delight customers with the finest selection of fresh seafood, prime, dry-aged beef, chef-prepared specialties and handcrafted pastries, international cheeses, imported groceries, and more. Join our team of seasoned professionals and become a part of the fabric of the New York food scene.
Role and Responsibilities
As a member of Citarella’s Team, you will play a key role in delivering exceptional guest service while maintaining deep knowledge of our premium food offerings. This position requires pride in product presentation, attention to safety and sanitation standards, and a strong sense of teamwork. You will be responsible for merchandising, product rotation, waste monitoring, and engaging with guests to provide an outstanding shopping experience.
- Provide exceptional guest service to drive sales and ensure satisfaction.
- Use suggestive selling techniques to promote our products.
- Receive, unload, and break down deliveries; stock and rotate merchandise.
- Ensure all items meet Citarella’s high-quality standards before display.
- Maintain and restock displays while ensuring proper rotation and facing of products.
- Apply basic knife skills to prepare seafood/meat/cheese/produce as needed.
- Adhere to all Department of Health (DOH), Department of Agriculture (DOA), and OSHA safety and sanitation standards.
- Use and manage cleaning chemicals in accordance with safety protocols.
- Communicate clearly and professionally with team members and management.
- Maintain a professional, respectful, and guest-facing demeanor at all times.
- Complete all assigned duties as directed by the management team.
As a Front End Member, you'll be handling all customer transactions accurately while providing an exceptional customer service to all guests throughout their store experience. Having a professional, pleasant, and guest-driven attitude is ideal for individuals in this role.
- Provide exceptional customer service at all times including welcoming guests, assisting and addressing customer needs in a timely manner
- Maintain a positive, courteous demeanor at all times
- Accurately handle all guest transactions and follow all cash handling procedures
- Properly scan and bag all merchandise.
- Learn and utilize in-store specific codes such as: produce codes, food preparation codes, etc.
- Count cash drawer at the beginning and end of shift to reduce and prevent shortages.
- Other reasonably assigned duties as per business need
Requirements
- Excellent customer service skills and a professional demeanor
- 6 months to 1 year of experience in a specialty department (Fish/Meat/Cheese)
- Ability to work a flexible schedule including nights, weekends and holidays
- Ability to work both independently as well as with a team
- Ability to read and write the English language, conduct business related mathematics and analyze data as required.
- Ability to accurately handle monetary transactions
- Exceptional communication and interpersonal skills
- Willingness and ability to learn about our products
- Excellent attention to detail and organizational skills
- Ability to perform physical requirements of position including standing for extended periods of time, kneeling, stooping, using stairs, able to lift, carry, push and pull weights
- Ability to work in a high-volume, fast paced environment
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