Bankruptcy Specialist

Thank you for your interest in Bellco Credit Union! We’re a local not-for-profit organization that has been giving back to our members, the communities we serve, and of course, our employees since 1936. Offering one of the best employee benefits packages around, Bellco is a leader in fostering, developing, and engaging staff to become expert financial-service ambassadors. You’re a part of something more at Bellco—a place you can be proud of.

Function Description: The Bankruptcy Specialist will perform procedures relating to bankrupt accounts including processing incoming petitions, 341 notices, discharges, proof of claims, non-dischargeable debt review and estate closures. The primary goal is to be responsible for a wide range of duties involving Bankruptcy. Remains current with bankruptcy laws, their interpretation, and the applicable provisions while protecting the interests of the credit union.

Reports to: Manager of Loss Mitigation and Collections

Supervisory or Managerial Responsibility: None

Contacts: Credit union members, credit union branch/department staff, auditors, regulators, partners, vendors, governmental agencies, and credit union executive staff. Attorneys regarding bankruptcies, court appearances, insurance companies, realtors, and property management companies. Various law agencies regarding fraud, forgery, theft, and embezzlement.

Essential Responsibilities:

1. Daily maintenance and monitoring of bankrupt accounts to ensure correct statuses in all systems, depending on case status. Includes, but is not limited to, core banking system, collection system, case management system, and PACER.
2. Perform processes related to bankrupt accounts, including processing incoming petitions, 341 notices, discharges, proof of claims, motion for relief, non-dischargeable debt review and case closures/terminations.
3. Make recommendations for bankruptcy strategies and dispositions
4. Process trustee checks/payments, including return of overpayments to applicable trustee.
5. Daily record retention, including, but not limited to, uploading documents to core banking system, collection system, case management system, PACER, or attorney share files.
6. Remains current with bankruptcy laws, their interpretation and the applicable provisions, which best protect the interest of the credit union.
7. Makes decisions on bankruptcy accounts, meeting court specified deadlines and requires a general knowledge of federal bankruptcy court procedures
8. Decisions/statuses accounts when a bankruptcy notice is received, review bankrupt accounts and recommends to charge-off, file relief from stay, proof of claims, reaffirmation requests, etc.
9. Daily maintenance in bankruptcy software to ensure timely filing and proper follow-up on proof of claims, objections to bankruptcy plans, and various motions including but not limited to; relief from stays, motion to dismiss or discharge, motion to avoid liens etc.
10. Assist Collection Supervisor/ Management with month-end duties to include bankruptcy spreadsheet and balancing recovery spreadsheet. Performs all procedures relating to handling of agency/attorney accounts, providing documentation as needed.  Attends trials and provides necessary testimony in support of the credit union.

1. Applies programs to encourage reaffirmation of member debts, which will subsequently result in a reduction of losses to the credit union.

1. Review documents and affidavits for accuracy and respond withing required timeframes.
2. Handle incoming calls and return calls to members, attorneys, trustees who are requesting assistance.
3. Timely response to inquiries, both verbal and written and according to investor, regulatory, state, and federal guidelines.

Skills:

Strong bankruptcy background and knowledge of applicable laws, rules, and regulations within Consumer and Mortgage portfolios, required, Experience working with investors such as Fannie Mae, Freddy Mac and understanding requirements, Ability to manage multiple accounts and prioritize tasks effectively, Ability to effectively present information and respond to questions from members, clients, and managers, Strong analytical skills required, with a high degree of accuracy, Must have excellent written and oral skills to effectively communicate professionally with clients, members, and staff of various levels, Thorough understanding of CFPB, OCC, FDCPA, Fannie Mae, Freddie Mac, and FHA guidelines/regulations preferred, Bilingual (English and Spanish) preferred but not required.

Core Responsibilities:

• Be available to work as scheduled and report to work on time.
• Be willing to accept supervision and work well with others.
• Comply with all organizational policies, the Employee Handbook, Code of Conduct, and required annual training.
• Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the organization.
• Adheres to safe working practices and always follows all organizational safety policies and procedures.
• Demonstrates compliance with all state, federal and all other regulatory agency requirements.
• Ensure strict confidentiality of all records and PII.

Core Values:

BE ETHICAL AND DEMONSTRATE INTEGRITY: Treat others with respect, dignity and” tough love.” It’s about character and influence, not about a title. Be honest and direct. Challenge ourselves and each other to reach our full potential.

BE ACCOUNTABLE: Lead by example. You are the reflection of how you show up. Set realistic expectations. Make good business decisions. Meet commitments. Learn from mistakes.

EMBRACE CHANGE: Develop the individual, improve the team, grow the institution.Encourage and reward creative solutions. Ask impactful organizational questions. Identify the problem to be solved and the desired outcome.Engage others. Believe in what’s possible.

APPRECIATE THE MEMBER: Achieve and retain trusted, valued relationships with members.Listen and identify needs.Prioritize the member experience. Maintain a high level of member satisfaction. Serve the member with pride.

ACHIEVE SUCCESS TOGETHER: Strive for Flawless Execution. Not for the sake of numbers, but for a sense of pride in a job well done. Success favors the prepared. Consistently plan, coach and grow to master our roles. Celebrate our success.

Act Nice Behaviors:

Accept mutual accountability when things go wrong

Acknowledge others’ efforts and thank them

Avoid jumping to conclusions

Be honest, direct, and civil with no hidden agendas

Communicate with others face to face whenever possible

Empathize with others by putting yourself in their shoes

Establish and build relationships into trusted partnerships

Forget the past and avoid holding grudges

Hear individuals out by actively listening to them

Protect and build up each other’s self-esteem

Recognize and reinforce others’ positive actions

Respect each other’s priorities and personal space

Bellco Credit Union provides a comprehensive benefits package to all regular, full time and part time employees, including: Medical, Dental, Vision, 401 (k) with company match, Supplemental Life Insurance, Paid Vacation, Paid Sick Days, and Paid Holidays.
 
In addition to base compensation, Bellco Credit Union offers bonuses for the following roles:
Non-exempt branch roles may earn monthly bonuses for meeting production goals and quarterly bonuses for meeting team goals. 
Exempt branch roles may earn quarterly bonuses for production and team goals. 
Exempt non-branch management roles may be eligible for an annual managerial bonus. 
Non-branch non-management roles may be eligible for on-the-spot bonuses for extraordinary performance.