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Community GoHealth

Team Lead Medical Assistant

Full time

Job Summary

The Team Lead Medical Assistant supports providers, Radiologic Technologists, and patients by overseeing day-to-day clinical and administrative operations within the center. This role blends leadership responsibilities with hands-on patient care, ensuring high-quality, efficient service delivery.

This position plays a key role in driving operational excellence, supporting team performance, and delivering an exceptional patient experience aligned with our mission and core values: Collaboration, Innovation, Diversity & Inclusion, Integrity, and Accountability.

Key Responsibilities

Leadership & Operations

Provide day-to-day supervision and support to center team members
Oversee daily operations including inventory, ordering, cash handling, and follow-ups
Conduct monthly inventory and approve supply orders
Support ROM with patient concerns and center-level escalations
Participate in hiring processes and provide feedback on candidates
Assist with performance management, coaching, and development of team members
Support MOD (Manager on Duty) responsibilities including meetings, events, and weekend coverage
Partner with leadership on KPIs and strategic initiatives (NPS, patient flow, registration accuracy, etc.)
Assist with staffing coverage as needed, including last-minute callouts

Patient Care & Clinical Support

Perform patient intake, including medical history, vitals, and visit documentation
Conduct point-of-care testing (e.g., flu, strep, urinalysis, ECG)
Prepare patients for exams and support providers during visits
Educate patients and provide updates on care status
Coordinate referrals and follow-up care
Complete patient registration, insurance verification, and co-pay collection

Administrative & Compliance

Maintain accurate medical records and EHR documentation
Ensure clinic cleanliness, stocking, and readiness
Perform opening/closing procedures and end-of-day reporting
Monitor equipment calibration, QA/QC logs, and submit maintenance requests
Conduct patient follow-up calls and manage communications
Support compliance with company policies, including corrective action processes

Minimum Qualifications

Education

High school diploma or equivalent required
Graduate of an accredited Medical Assistant program preferred

Experience

2+ years of Medical Assistant experience required
5+ years of healthcare or relevant experience (or military medical experience) may be considered in lieu of certifications
Leadership or supervisory experience preferred

Certifications One of the following is required:

CMA (AAMA)
RMA (AMT or AAH)
CCMA (NHA)
NCMA (NCCT)
NRCMA (NAHP)
ARMA

OR accepted at hire:

EMT, CNA, LPN, or RN

Additional requirements:

BLS certification (required at hire)
CPOE certification within 2 weeks of start (if not already certified)
Valid driver’s license and successful MVR check

Knowledge, Skills & Abilities

Strong knowledge of medical terminology and clinical workflows
Excellent time management and multitasking skills
Strong communication and interpersonal skills
High attention to detail and organizational ability
Proficiency in Microsoft Office and Electronic Health Records (EHR) systems
Customer service-focused with strong problem-solving skills

Core Competencies

Collaboration: Builds strong partnerships across teams
Innovation: Drives efficiency and process improvements
Diversity & Inclusion: Fosters an inclusive, respectful environment
Integrity: Acts ethically with professionalism and accountability
Accountability: Takes initiative and delivers results

Additional Information

Must be able to work flexible schedules, including weekends and holidays
May be required to travel between centers as needed
All other duties as assigned

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All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.

For applicants in California, please review our California Consumer Privacy Statement here. https://www.gohealthuc.com/privacy-policy

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