3D Experience Support Engineer

Job Overview: 

We are seeking an experienced 3DEXPERIENCE Support Engineer to provide advanced technical support and platform expertise for the 3DEXPERIENCE 2024x+ environment. This role requires hands-on troubleshooting, cross-team collaboration, scripting knowledge, and proactive system monitoring to ensure smooth and reliable operation of the platform. The position is based in Greer, SC, with mandatory onsite support at the client location  

Key Responsibilities: 

1.    Provide technical support to end users across multiple modules of the 3DEXPERIENCE 2024x+ platform.

2.    Utilize strong knowledge of MQL, TCL scripting, JSPs, and JPO to analyze, customize, and troubleshoot platform components.

3.    Investigate and resolve application, performance, and system integration issues.

4.    Collaborate closely with business teams, development groups, and infrastructure personnel to resolve incidents and service requests.

5.    Monitor system logs, user activity, and error trends to proactively identify and address recurring issues.

6.    Participate in patching, version upgrades, and system maintenance with minimal operational disruption.

7.    Document incidents, troubleshooting steps, and resolutions for audits, compliance, and knowledge sharing.

8.    Perform Root Cause Analysis (RCA) and recommend preventive actions.

9.    Assist with software installations, configurations, and compatibility validations.

10.  Stay current with emerging 3D technologies, platform enhancements, and industry best practices.

11.  Coordinate effectively with the offshore support team to ensure timely ticket resolution and continuous service coverage.

Qualifications:

-    5+ years of experience supporting 3DEXPERIENCE/ENOVIA environments.

-    Strong hands-on experience with MQL, TCL, JPO, and JSP.

-    Solid understanding of PLM concepts, data models, workflows, and system architecture.

-    Strong analytical and root cause investigation skills.

-    Ability to multitask and communicate clearly with technical and non-technical teams.

-    Experience working in hybrid support models with offshore teams preferred.

Kaleidoscope, an Infosys Company, is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.