Operations - Patient Care Administrator

Title: Patient Care Administrator  

Position: Full-Time, Hourly 

Based at: TCR – Greer

Position Summary: The PCA will be primarily responsible for capturing and entering patient demographic data while following GCP and ICH guidelines.  The PCA will develop and maintain good communications and working relationships with clinical research personnel. Since this is primarily a customer contact position, it requires an outgoing, friendly personality and someone who enjoys working with a diverse population of people. This position requires strong computer skills. 

Key Skills and Competencies: 

• Time management and workflow prioritization 

• Computer proficiency 

• Customer Service 

• Attention to detail 

• Strong verbal and written communication 

Primary Accountabilities: 

• Greet patients and visitors in a friendly, professional manner. 

• Schedule/reschedule patient appointments. 

• Patient Check-in and Check-out process. 

• Answer incoming calls and be the point of contact between patient, provider and coordinators. 

• Schedule and confirm patient appointments using electronic EHR systems. 

General Accountabilities: 

• Collect registration and intake forms for all patients. 

• Assist with patient stipends in appropriate study portals. 

• Inputs patient data into company systems. 

• Completes any necessary training. 

• Send fax request for medical records and maintain medical record request history. 

• Assist with incoming fax distribution. 

• Send PCP notification letters. 

• Attends meeting and / or teleconferences related to PCA functions. 

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties.  Responsibilities, tasks, and duties of the job holder might differ from those outlined in the job description and other duties, as assigned, might be part of the job.  

A person in this position must be highly organized, utilize excellent verbal and written communication and be able to multi-task.  This position requires excellent time management and communication skills and confidentiality. This position may require travel, lifting (up 50 pounds), and sitting for extended periods. 

This position requires adherence to Tribe Clinical Research’s Core Values as outlined: 

• We are passionate about working for a GROWTH ORIENTED company.  

• We exhibit a HUMBLE but CONFIDENT approach to work.  

• We communicate what needs to be said RESPECTFULLY.  

• We love serving others and WORKING TOGETHER for the greater good.  

• We can take constructive feedback well and have a POSITVE ATTITUDE even when the going gets tough. 

Reporting Structure: Patient Care Operations Manager