At GoldOller, "This is Home" isn't just our motto; it's the way we show up every day. On-site, your work is more than a job; it's the heart of our communities. It's leading with care, creating spaces where residents truly feel at home, and building relationships that last. We believe great teams thrive on support, creativity, and shared purpose, which is why we invest in your growth, celebrate innovation, and lift each other up. Ranked among the top in ORA Power Rankings and rated 4.6 on Glassdoor by our own employees, GoldOller is more than a workplace; it's a place where you belong, where your impact matters, and where your career can grow. Ready to make a difference every day? Apply today! 

Position Purpose: 

The GoldOller Leasing Consultant serves as the primary point of contact for prospective and current residents, delivering exceptional customer service and fostering positive resident relationships. This position is responsible for leasing available apartment homes, supporting marketing initiatives, resident retention efforts, and ensuring a welcoming and professional representation of the community.

This position includes monthly bonus and commission potential! 
 

Duties & Responsibilities

Financial

Support the Community Manager in meeting occupancy, rental income, and renewal goals.
Promptly collect and post all revenue (application fees, admin fees, deposits).
Assistin following up on delinquencies and preparing/delivering notices.
Identifyand report lease violations;assistwith corrective actions as directed.

General Administrative / Office

Serve as a positive representative of GoldOller at all times.
Communicate regularly with the Community Directorregardingcommunity needs.
Enforce lease agreements, Fair Housing laws, safety codes, and local ordinances.
Maintain professional appearance andpositiveattitude.
Complete all reports and software entries accurately and on schedule.
Keep the leasing office clean, organized, and businesslike.
Use company equipment responsibly.
Attend meetings, required training, and complete safety checklists.
Performadditionalduties as assigned.

Team Support, Recruiting & Employee Development

Promote strong resident relations byassistingwith complaints and rent collection.
Encourage teamwork to help the community reach its goals.
Support training by reinforcing company policies, values, and best practices.

Customer Service, Leasing & Marketing

Maintain a closing ratio of 25% or higher.
Maintain 80%+ onemployee shopping reports.
Complete The Daily checklist each day.
Walkthe property regularly, including amenities, tour paths, and vacant units.
Ensure move-in apartments are inspected, photographed, and documented beforemove-in.
Provide a positive experience for every applicant and new resident.
Monitor and respond to leads within 24 hours and follow CRM guidelines for follow-up.
Answer calls promptly and professionally; greet walk-ins enthusiastically.
Show apartments using professional leasing procedures and approved rates.
Respond to all phone, email, text, and online inquiries promptly (within 24 hours).

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