SonicJobs Logo
Left arrow iconBack to search

Customer Experience Installation Supervisor

Brothers That Just Do Gutters - Capital District
Posted 11 days ago, valid for 17 days
Location

Guilderland, NY, US

Salary

$25 - $30 per hour

Contract type

Full Time

Paid Time Off
Employee Discounts

By applying, a Sonicjobs account will be created for you. Sonicjobs's Privacy Policy and Terms & Conditions will apply.

SonicJobs' Terms & Conditions and Privacy Policy also apply.

Sonic Summary

info
  • The Brothers That Just Do Gutters is seeking a Customer Experience Installation Supervisor with at least 2 years of exterior construction or gutter installation experience.
  • This role involves leading a crew of 2-3 installers, managing jobsite operations, and delivering exceptional customer service to ensure a memorable homeowner experience.
  • Candidates should possess strong communication skills, a sales mindset, and a clean driver's license, along with the ability to lift 75 pounds and work on ladders and roofs.
  • Compensation includes a competitive hourly salary, production bonuses, and sales incentives, with opportunities for career advancement and ongoing leadership development.
  • Join a company that values craftsmanship and leadership, and become a leader that homeowners will remember.
Benefits:
  • Less Seasonal
  • Holidays
  • Free uniforms
  • Opportunity for advancement
  • Paid time off
  • Parental leave
  • Training & development
  • Wellness resources
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Employee discounts
Stop Being Just Another Installer. Become the Leader Homeowners Remember.
At The Brothers That Just Do Gutters, we're redefining what it means to be a Lead Installer. 
We're looking for someone who wants more than simply hanging gutters. We want someone who enjoys leading people, solving problems, building customer relationships, and helping homeowners protect their biggest investment. 

As the Customer Experience Installation Supervisor, you are the owner of the jobsite. Your responsibility is not to install the most gutter, but to lead the crew, deliver an unforgettable customer experience, identify opportunities to better protect the customer's home, coach your team, and ensure every project reflects our commitment to craftsmanship, integrity, and service. Every homeowner should finish their project feeling so impressed that they enthusiastically leave a 5-star review and confidently refer us to friends and neighbors. 
 
If you're looking for a role where your leadership, communication, and earning potential matter as much as your installation skills, this is it.
 
What You'll Do
  •  Lead a crew of 2–3 installers. 
  •  Drive and maintain a company truck. 
  •  Manage daily jobsite operations. 
  •  Deliver exceptional customer service from arrival through final walkthrough. 
  •  Coach and develop crew members. 
  •  Ensure projects meet company quality standards. 
  •  Capture before-and-after photos and videos. 
  •  Ask for Google reviews and referrals. 
  •  Identify opportunities to improve the customer's gutter system. 
  •  Educate homeowners on additional services that protect their home. 
  •  Generate additional revenue through ethical, customer-focused recommendations. 
  •  Work closely with the Sales Team to maximize customer value. 
  •  Maintain accurate job documentation. 
What We're Looking For:
  •  2+ years of exterior construction or gutter installation experience. 
  •  Leadership experience managing crews. 
  •  Strong communication and customer service skills. 
  •  Sales mindset with the ability to educate—not pressure—customers. 
  •  Clean driver's license. 
  •  Comfortable using smartphones and mobile apps. 
  •  Ability to lift 75 pounds and work on ladders and roofs. 
  •  Positive attitude and professional appearance. 
You'll Thrive Here If You:
  •  Love leading people. 
  •  Take pride in your work. 
  •  Enjoy talking with customers. 
  •  Like solving problems. 
  •  Want to earn more by creating more value. 
  •  Believe every customer deserves an exceptional experience. 
  •  Want a long-term career with opportunities to grow into Production Management or Operations Leadership. 
Compensation
We reward leaders who create exceptional customer experiences and grow the business. Compensation includes:
  •  Competitive hourly pay 
  •  Production bonuses 
  •  Sales incentives
  •  Career advancement opportunities 
  •  Ongoing leadership development 
Why Join The Brothers That Just Do Gutters?
We're not just building gutter systems—we're building leaders. If you want to work for a company that values craftsmanship, customer experience, continuous improvement, and leadership development, we'd love to meet you.
 
The Brothers That Just Do Gutters is an Equal Opportunity Employer and is committed to creating a workplace built on integrity, respect, and excellence.



Learn more about this Employer on their Career Site

Apply now in a few quick clicks

By applying, a Sonicjobs account will be created for you. Sonicjobs's Privacy Policy and Terms & Conditions will apply.

SonicJobs' Terms & Conditions and Privacy Policy also apply.