Copy of GTFM - Receptionist

About the Opportunity:

Gunter Family Medicine (GTFM) is a welcoming, patient-focused family medicine clinic serving individuals and families throughout Gunter and the surrounding communities. As part of our front-office team, you’ll be the first point of contact for patients, setting the tone for a positive and professional experience. This position offers an opportunity to work in a supportive, collaborative environment that values communication, teamwork, and compassion. You’ll play an integral role in keeping the clinic organized and efficient while ensuring patients feel cared for from check-in to check-out.

About the Role:

The Medical Office Receptionist is responsible for managing the daily administrative functions that keep the clinic running smoothly. This role combines front-desk operations, patient scheduling, and administrative coordination to support both clinical staff and patients.

Key responsibilities include:

• Greeting patients warmly and managing check-in/check-out processes
• Answering phones, scheduling appointments, and handling patient inquiries
• Verifying insurance coverage, collecting co-pays, and managing patient balances
• Maintaining patient records and ensuring accurate data entry into the EHR system
• Preparing and organizing charts, forms, and patient documentation for daily visits
• Coordinating communication between patients, providers, and external offices
• Managing incoming and outgoing faxes, emails, and correspondence
• Supporting front-office compliance with HIPAA, OSHA, and confidentiality standards
• Assisting with administrative projects, supply orders, and general office organization

About the Ideal Candidate:

The ideal candidate is professional, friendly, and dependable, with a strong ability to multitask and stay organized in a busy medical office environment. They take pride in delivering excellent customer service and maintaining accuracy in administrative work.

Preferred qualifications and attributes include:

• 3+ years of experience in a medical or healthcare office preferred
• Familiarity with electronic health records (EHR) systems (CureMD experience a plus)
• Strong communication and interpersonal skills
• Excellent attention to detail, organization, and time management
• Ability to handle sensitive patient information with discretion
• Professional demeanor and compassionate approach to patient interactions
• Comfort working both independently and as part of a team