QC Lead

About the role

The QC Lead, along with the QC Team, is responsible for product inspection and testing, diagnosing the root cause of complaints, documenting, and processing returned products, with a focus on water coolers and filtration. This role ensures that products are evaluated accurately for defects, repaired when possible, and dispositioned according to company standards. The QC Lead will direct a team of quality technicians, enforce testing protocols, and serve as the primary liaison between the testing lab and the rest of the Quality Department.

What you'll do

• Receive and Inspect Sample Products/Returns
• • Track returned products upon arrival
  • Diagnose the root cause issue for returns
  • Unpack returned units and visually inspect for physical damage (as needed)
  • Verify RMA (returned merchandise authorization)

• Diagnose Product Issues
• • Test returned units and product samples for functional issues (cooling, heating, leaks, etc.)
  • Identify cosmetic vs. functional defects and document findings
  • Repair or Recondition Products
  • Clean and repackage units as needed (for resale, parts refurbish, or scrap)
  • Perform basic repairs if authorized (e.g., replacement of product components if in inventory)

• Documentation & Reporting
• • Complete inspection logs and testing data
• Coordinate with QA and CS (Customer Service) Teams
• • Report patterns of defects to Quality leadership/CS
  • Communicate any missing parts or customer misuse to QA Management
• Support Warehouse Operations
• • Maintain organized work area (5S)
  • Support inventory reconciliation for returns stock

Qualifications

• Associates degree or higher education required
• 2-3 years of product testing experience
• Demonstrated ability to personally operate lab instruments and execute test protocols
• Basic mechanical aptitude and familiarity with small appliances
• Comfortable working on a warehouse floor in a physically active role: standing, lifting, and performing repetitive test procedures.
• A Strong attention to detail and ability to follow SOPs/work with a system
• Strong organizational skills, ability to work in fast-paced environment
• Basic computer skills (email, word, spreadsheets, ERP/RMA entry)

Preferred Skills

• Familiarity with water cooler function and parts (compressor, heating tank, etc.)
• Experience with handheld tools and multimeters
• ASQ Certified Quality Technician (CQT) or Certified Quality Inspector (CQI).

Benefits / Perks

We believe in recognizing and rewarding our employees for a job well done. We offer growth potential for motivated individuals, competitive compensation, and a comprehensive benefits package, including:

• Medical, Dental, Vision, Life Insurance
• 401K Retirement Plan
• Paid Vacation Time
• Paid Holidays
• and More!