Customer Service Representative

Customer Service & Client Relations Specialist
Hackensack, NJ | Full-Time (40 Hours/Week)

About the Role
We are looking for a highly motivated Customer Service professional who thrives on building strong relationships and keeping operations moving. This role is ideal for someone who enjoys working in a fast-paced environment, communicating with both customers and vendors, and staying organized across multiple tasks.

Key Responsibilities

• Build and maintain strong customer relationships through phone, email, and Zoom communication
• Follow up with vendors to ensure all required paperwork and documentation is received on time
• Perform website audits on work orders to ensure accuracy, completeness, and compliance
• Coordinate closely with internal teams to keep jobs moving efficiently
• Provide timely updates and clear communication to customers and team members
• Identify and resolve issues proactively to maintain high service standards

What We’re Looking For

• Strong communication skills (phone, email, and virtual meetings)
• Detail-oriented with the ability to manage multiple tasks at once
• Comfortable following up and holding vendors accountable
• Team player who enjoys working collaboratively in an office setting
• Ability to stay organized in a fast-paced, high-volume environment
• Previous customer service or operations experience preferred

What We Offer

• Full-time, in-office position in Hackensack
• Collaborative team environment
• Opportunity to grow within a fast-paced, expanding company
• Hands-on role with real impact on operations and customer experience
• Medical
  

Why Join Us?
You’ll be part of a growing company where your role directly impacts customer satisfaction and operational success. If you enjoy staying busy, solving problems, and working with a team that moves fast and supports each other—this is the role for you.

To be successful in this role, you must:

• Type quickly and accurately while speaking on the phone (real-time note taking is required)
• Be highly efficient navigating multiple systems at once
• Be tech-savvy and comfortable learning and using new software daily