Service Coordinator (Full-Time)

Service Coordinator (Full-Time)

Position Overview

We are currently seeking a professional, organized, and customer-focused Service Coordinator to join our team on a full-time basis. This role is essential to ensuring efficient daily operations by coordinating service schedules, supporting technicians, and providing exceptional customer service.

The ideal candidate is detail-oriented, able to thrive in a fast-paced environment, and possesses strong communication and problem-solving skills.

Key Responsibilities

• Coordinate and schedule daily service appointments and support clients and call center teams  
• Serve as the primary point of contact for customers regarding service requests, updates, and scheduling
• Maintain accurate  records, work orders, and customer information
• Communicate effectively with clients  and internal departments to ensure timely service completion
• Monitor job progress and follow up on outstanding service issues
• Respond professionally to incoming phone calls, emails, and customer inquiries
• Assist in improving operational efficiency and customer satisfaction
• Perform general administrative and office support duties as needed

Qualifications

• Previous experience in customer service, dispatching, scheduling, or service coordination preferred
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Proficiency in Microsoft Office and scheduling/dispatch software
• Ability to work independently and collaboratively within a team environment
• Professional demeanor with strong attention to detail
• High school diploma or equivalent required

Employment Details

• Full-Time Position - working in office 
• Monday–Friday
• Competitive compensation based on experience

Benefits

• Paid time off
• Opportunities for career growth and advancement
• Supportive and team-oriented work environment
• Health and additional benefits may be available

Location

Hackensack NJ

22-25.00 an hour

How to Apply

Interested candidates are encouraged to submit their resume and cover letter for consideration.