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- Communications: Answers phones promptly and politely while directing
customers appropriately and efficiently. Uses proper phone etiquette and
ADIET. Politely greets visitors, patients, and staff, answering their questions
and directing them as needed. Answers call lights promptly and delegates
request to appropriate staff using approved communication devices (Vocera).
 - Acts as liaison between Nursing, Bed Management, Patient Access,
Environmental Services and Transport to ensure appropriate patient placement
and flow. Demonstrates knowledge and competency with computer systems to
perform timely and accurate unit/floor admissions, transfers and discharges.
Removes all discharged patients from the system within fifteen minutes or less.
 - Maintains positive working relationships with ancillary/support departments to
facilitate scheduling of diagnostic tests, procedures and services. Obtains
patient supplies, results and medical records as appropriate. Makes follow up
patient appointments as applicable. Conducts patient rounds.
Maintains patient records and facilitates patient education. Prints patient labels
and wristbands as appropriate. Organizes paper patient records to support
timely HIM scanning. Provides document scanning as needed. Assists with
admission packets and discharge/transfer paperwork and documentation and
records transfer. Assigns patient education (Aceso UPCARE) as directed by
clinicians. Coordinates distribution of patient itineraries. Assist with enrolling
patients in patient portal.
 - Resource for hospital information systems and devices. Troubleshoots unit/floor
computer problems (computer errors, printer jams, broken equipment, etc.).
Identifies, reports (to Customer Support Center) and tracks problems with
hospital information systems/devices. Serves as training support to nursing
staff for non-clinical computer system functions such as printing labels, ADT.
Participates in training of new unit associates.
Business Continuity Access (BCA) Coordination: Ensures competency with BCA
procedures. Completes daily check of BCA computer/devices. Maintains BCA
forms. Organizes and participates in BCA drills. Assists clinical staff with BCA
education and implementation during a downtime. Assists with back entry of
orders after a downtime.
 - Monitors unit/floor environment for cleanliness, safety and patient/staff
comfort. Keeps work station organized and uncluttered. Reports and follows up
on cleaning needs, leaks, temperature adjustments, safety concerns to
appropriate departments (EVS, Plant Engineering, etc.).
 - Maintains unit associate Competency/Furthers Self Development. Attends Unit
associate meetings and/or receives updates on meeting content. Reviews UA
website, unit UA emails/notices. Follows all OSHA, Joint Commission, Dept. of
Health, HIPAA and hospital/system policies. Performs payroll and API
scheduling duties as applicable. Participates in unit-based rounding/audits, staff
meetings, unit specific workflows and customer service initiatives as requested
by unit/floor manager. Safely transports specimens and returns equipment to
appropriate department as requested. Other duties as assigned. Observes and
maintains isolation precautions. Follows hand washing protocol. Maintains a
clean and clutter free work environment. Uses and stores equipment properly.
Must work in a fast-paced environment with positive customer service skills.
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