MARKETING & MOVE-IN COORDINATOR

Riverwalk Village – A FellowshipLIFE Community Full-Time | On-Site

Position Summary

Riverwalk Village, a FellowshipLIFE community, is seeking a full-time, highly organized, customer-focused Marketing & Move-In Coordinator to support our sales and marketing team and ensure a seamless move-in experience for new residents and their families.

This role serves as a key point of contact throughout the move-in process, coordinating paperwork, apartment readiness, resident onboarding, and marketing support activities. The ideal candidate is detail-oriented, enjoys building relationships, and thrives in a fast-paced environment where exceptional customer service is a priority.

Key Responsibilities

Move‑In Coordination

• Guide new residents and family members through the move-in process from reservation through move-in day.
• Prepare and manage lease agreements, settlement documents, and resident files.
• Collect deposits and ensure all required documentation is received and completed.
• Coordinate move-in dates, apartment readiness, utility setup, parking assignments, keys/fobs, dining accounts, and community access.
• Serve as the primary liaison between residents, families, sales, maintenance, housekeeping, and other departments.
• Assist new residents with a smooth transition into the community.

Apartment Turnover & Readiness

• Coordinate apartment turnovers and renovations with Plant Operations and outside contractors.
• Schedule apartment inspections and walkthroughs.
• Ensure apartments are move-in ready and meet community standards.
• Coordinate move-out inspections and apartment preparation for future occupancy.

Marketing & Sales Support

• Support the sales team with administrative and customer service functions.
• Handle incoming inquiries and route calls appropriately.
• Manage event RSVPs and marketing databases.
• Assist with marketing events, community outreach programs, and resident engagement activities.
• Maintain marketing materials and inventory.
• Participate in sales meetings and prospect advancement discussions.

Reporting & Administration

• Prepare weekly, monthly, and occupancy reports.
• Process expense reports, invoices, and related documentation.
• Maintain accurate records and resident information within CRM systems.
• Support data tracking and reporting initiatives for the marketing department. 

Qualifications

• Minimum of 3 years of experience in marketing, sales support, customer service, administration, or move-in coordination.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Ability to manage multiple priorities while maintaining attention to detail.
• Exceptional interpersonal and customer service skills.

Preferred

• Associate's degree in Marketing, Business Administration, Communications, or a related field.
• Experience in senior living, healthcare, hospitality, real estate, or property management.
• Experience with CRM software such as Sherpa or similar systems.

Why Join FellowshipLIFE?

At Riverwalk Village, you'll be part of a mission-driven organization dedicated to creating exceptional experiences for residents, families, and team members. We offer a supportive work environment, opportunities for professional growth, and the chance to make a meaningful impact every day.

FellowshipLIFE is an Equal Opportunity Employer.